HELP!! Trying to log in to ATT and getting the "Something's gone wrong. We may be having trouble with your connection." message.

Your AT&T access is blocked unless you can verify through your AT&T sim.   I'm glad to know AT&T security is working appropriately. The point is to block foreign hackers from being able to access your account and cause all sorts of mayhem. Unfortunately, it also is effectively blocking you because you cannot access appropriately with your AT&T SIM. 

Unless you have insurance, you are not getting a new phone sent to you outside the USA.  Att doesn't ship out of USA.  Asurion might.  

If you have family or friends inside the USA who could acquire a phone for you, and ship it to you, you might have a replacement in a couple of weeks.  

Otherwise buy what's available and  unlocked and compatible with your current location and stick a SIM card in it and cross your fingers. Whenever you buy won't work in the USA, but it might pass while you are abroad. At least temporarily so that you can access your account. 

Iphones purchased anywhere will work in the USA. Android phones not so much.

Howdy FKA,

Very much appreciate your fast reply. I was guessing it might a problem like that.

I could have my kids get a replacement from ATT and ship it to me. The problem with that is Vietnam customs . . . 

They are extremely difficult, and would want to have all kinds of proof of the cost/price paid and then charge 100% duty on that, so . . .

I can buy an iPhone here, no problem. My next question is if I do that then how can I set that up/activate that with my ATT USA mobile number?

Again, thanks for that fast reply and your assistance!

Mitch

Purchase an iPhone with a physical SIM slot and then move your SIM card (You will not be able to activate the ESIM from your physical SIM card outside the US).

It's that simple except for the call that you're going to have to make using that SIM card to AT&T to make sure they update your data plan.   You'll need to provide them the IMEI of the physical SIM slot 

+1.314.925.6925 (free from AT&t mobile)

Hello @mnb2003, we hear you and would like to help you.

In the course of resolving your issues related to website connectivity, you may need to check the DNS settings. Typically, DNS settings should be set to obtain DNS information from the AT&T servers. In some situations, you may have to force DNS to resolve your issues, but this is not the preferred setting.

Windows 11

1. Right-click on the Start Menu.
2. Choose Settings.
3. In the Settings menu choose Network & Internet.
4. Select the Connection type (ethernet, wireless, etc.).
5. Click Edit next to DNS server assignment, verify Automatic (DHCP) is selected.
6. Click Save.

Windows 10

1. Right-click on the Start Menu.
2. Click the Network Connections option in the menu.
3. Any Network Connections available on that computer will display.
4. Right-click on the connection that the customer is using (such as, Wi-Fi, Ethernet, and so on) and select Properties.
5. Double click Internet Protocol Version 4, or make sure that is the only option checked and select Properties.
6. Ensure both Obtain an IP Address automatically and Obtain a DNS server address automatically are selected.
7. Click OK.

Ensure both Obtain an IP Address automatically and Obtain a DNS server address automatically  are selected in the operating system that you use.

Let us know if this helps.

Thank you,
Jessica, AT&T Community Specialist.

🤦🏼‍♀️

Hi Again FKA,

Sorry for more questions but want to make sure I understand clearly.

Can I use my existing ATT mobile number on the iPhone with the SIM card from my broken phone? I just need to call ATT to finish setting it up. Correct?

Thanks Again!

Hello @mnb2003,

Thanks for reaching out to us, we're right here to clear things up for you.

Yes, you can reach out to us through contact us page , and provide us the device IMEI and we'll take care of it.

Looking forward to assisting you.

Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist