Contributor
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1 Message
Horrible Customer Service
I switched from verizon to att six months ago, and since then our account has never been stable. We received late charges when auto payment was randomly shut off. Our account was erased accidentally. We finally thought we had everything stable, but we cannot see our bill. My wife and I have spent numerous hours on the phone getting transferred from department to department to eventually get hung up on (this has happened several times). Does anyone have any advise as to how we can fix our account? Go into an att store maybe? The customer service (Chat and Phone) has been terrible, the reps have no clue how to resolve any issue and seems their main goal is to transfer you into submission.
ATTHelp
Community Support
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232.9K Messages
5 years ago
Hey there @BuccsFan000555,
We would be glad to help look in to what is going on.
To clarify, are you having issues signing in to your account or just solely viewing your bill? In addition, are you trying to access your account and bill through a desktop or through the myAT&T app?
You can also check out some ways to Troubleshoot your Login as well as Troubleshooting the myAT&T App. These steps may help resolve the issue.
Please let us know how it goes!
Trace, AT&T Community Specialist
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Agray1980
Tutor
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5 Messages
5 years ago
You might as well get used to it, the customer service and service in general right now stinks. I've been without service for a week straight then off and on for the past three weeks. I've called numerous times, told their tower would be fixed next day each time all the while their terrible upgrade to 5GE planning simply stinks. They take down all the towers in a specific corridor and take everyone down. They were supposed to issue a credit to my account for $140 for the past week. I've been waiting to get into any agreements with them until I saw the credit... been dealing with billing issues for over 2 years. Alas AT&T is losing a 15 year customer. My work offers deals through Verizon and others, time to move along.
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zpduda
Contributor
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1 Message
5 years ago
The tower thing is none-sense. I was asked the "tell me in which area you are" question, and got the same answer of "we have a tower down", only, I tried to tell them and they didn't listen - I WAS 60 MILES AWAY for several days and still had the same problem, meaning it's a straight out lie they tell the customers.
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