AT&T Community Forums

ID verification

AT&T sent a link to verify my identity before my order is accepted. i tap the link and upload the document. i got an email that “you successfully submitted your request. when you submitted your request, your identity was verified”. what next now?

Responses

ATTHelp

Community Support

•

232.9K Messages

3 months ago

Hello @Heisgodwin,

We hear you, and let's get the information you are looking for.

In response to your question, the ID verification must be completed once you place the order to confirm the order. You can now check the status of your order on a regular basis.

Please refer to⁠ check your order status for more details.

Let us know if the above information helps!

Thanks for visiting AT&T Community Forums.

Kelly, AT&T Community Specialist.

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