1 Message
inability to log on
I attempted to access my account online. After entering my log in credentials, I was asked to select one of the phone lines to text a confirmation number to enter to complete access. After multiple attempts and utilizing your "chat support" I am still unable to log in to my account as the verification text messages do not come through.
My phone is working properly as all calls, texts in and out and other functions are working. I even received a text from your chat support. However the verification texts are not coming through.
At this time I am still unable to access my account. I was able to make a payment, but want access to my account to review my bill.
What other options do I have to access my account online?
ATTHelp
Community Support
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232.9K Messages
29 days ago
Hello @karihold,
Thank you for reaching out to us. We understand your concern regarding the the service, let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Please feel free to reach us if you have any other questions.
Thank you for contacting AT&T Community Forums.
Kevin, AT&T Community Specialist.
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