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New Account after Transfer of Billing!
Hi! I have kind of an odd situation. I want to transfer billing responsibility for my phone line from my dad's account to a new one of my own. I believe I've successfully transferred billing responsibility as my line is no longer showing on my dad's account. I am, though, having trouble creating a new account for myself. My email was being used for his account before I split it up, as he never really looked at the account online. I've since changed the primary account info from my email to his, as well as the backup email, so my email should no longer be associated with that account (that I transferred my line away from). So now the account I've transferred away from just reflects his and my brother's lines, and his contact information. However, when I'm trying to create a new AT&T ID for my now separate line, when I put in my phone # it's telling me my # is already registered to an account. If I try to use my email, it says record of it is not found. Do I need to wait a little bit for the transfer to go through? I got an email that it was finished and transferred to me from my dad, so AT&T DOES have my phone number and email attached and in their records, but I can't figure out how to get into that account. Is it because my email used to be associated with a new account? Will I be able to used my email for my new account? I'm sorry if this is confusing, I can elaborate if need be. Thank you!
formerlyknownas
ACE - Sage
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118.4K Messages
23 days ago
Okay you may have messed it up
To transfer billing responsibility, it has to be transferred from the email address of the original account owner, to the email address of the new account owner who then has to open a new postpaid account by passing credit check with AT&T.
If your email was used on the original account, and now you're trying to use it again on the new account, I would think that your phone number has not gone anywhere. The emails associated with each account should have been straightened out before you tried to transfer
You're going to have to talk to AT&T and see if they can help you find your phone number and set up your account
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Juniper
ACE - Expert
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32.5K Messages
23 days ago
The line disappeared but you don't have a new account? Something is wrong.
When you start a Transfer of Billing Responsibility that gives permission for someone to take it over.
You then create a new account requesting the line in question that has permission.
www.att.com/tobr
Now if you canceled the line off your dad's account, then that would be a problem as you cannot transfer a line unless it is active.
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