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Hi @Nikki0543,

We understand your concern.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you,
Adam, AT&T Community Specialist.

I’ve called tech support 3 times no one has been able to help it’s not account problem it’s an att problem sounds like a lot of people have it

I agree from what I’ve researched it’s a common problem.  The whole situation makes me wanna move to another cell phone service I like to check my bill and things online