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New Member
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1 Message
Safari Browser on M2 MacBook Air won't let me sign in.
Trying to sign in to my account. It keeps telling me something about my network (I'm next to my router when this happens). I have a screenshot attached that shows the error and shows that my device is in fact connected to wifi. Not sure what's going on or whose fault it is, but it's annoying.
![](https://prod-care-community-cdn.sprinklr.com/community/d80f176d-2bd5-487b-b539-b24b3ede5ed6/community_media_urld80f176d2bd-66b95b4b-edff-4000-b348-e95552d0b8ef-662956582.png)
ATTHelp
Community Support
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232.9K Messages
1 year ago
We understand the inconvenience of not being able to sign into your account on the Safari browser, and we are here to assist, @ElChromeDome.
Are you able to connect to other sites other than the AT&T website?
Is this happening on multiple devices or just the Macbook Air?
We recommend the following:
Let us know if the above steps help or if you would like additional assistance. If all sites are down and you have tried all these steps with no resolution, we can meet in a Direct Message so we can review your account and perform some troubleshooting steps.
Amon, AT&T Community Specialist.
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OttoPylot
ACE - Expert
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24.9K Messages
1 year ago
No problems with either Safari or Firefox on my M1 MacBook Pro. As suggested try clearing the cache or see if you can login with Firefox. I'm assuming you have no other issues with apps connecting (like Mail, etc).
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Jramshur
4 Messages
2 months ago
Turn off private relay. That’s what was causing mine to not work with safari
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OttoPylot
ACE - Expert
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24.9K Messages
2 months ago
Isn't Private Relay an iCloud+ subscription feature?
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Jramshur
4 Messages
2 months ago
Yes it is. I was having the same issue as OP. I turned off private relay and I was able to log in. Could be a VPN as well.
Same on my MacBook Pro M2 as well
(edited)
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