2 Messages
Something's Gone Wrong
I can't even get to the log-in page. I always see this infamous error message:
Something's gone wrong
We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later.
AT&T always wants to verify my log-in information, like they can't understand that this error pops up BEFORE you can even verify any information. HAs AT&T denied to hire non-technical people these days? How can an error be so prevalent, yet see AT&T say they have no clue about this message?
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
•
118.4K Messages
4 months ago
This is a customer populated forum. The only reply you're going to get from AT&T customer support here is to use their contact us information link which you can find at the bottom of this web page.
As for us customers, if you are not connected to a network of some kind and are getting this response, that would be normal and inconvenient.
If you are a brand new AT&T customer and you have poor service, you should have switched out of AT&T as soon as possible. The return window for new devices is 14 days. After 14 days you have to pay them off.
If you are an existing, maybe even long-term AT&T customer you can try switching your phone to airplane mode for 10 seconds, and then off again and see if you reconnect to the network. It is possible it is a 5G nuisance problem. If the problem persists and no amount of fiddling with your phone resolves the problem, then it's time to consider switching to a different service provider
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