New Member
•
2 Messages
Unable to view my February Statement on My AT&T app
In previous months, I have been able to log in to my AT&T account and view my combined Wireless/Directv bill -- with the new "myAT&T" app I receive a message that says that my account is not linked to any other accounts.
I spoke to Hernando in Customer Service yesterday and was unable to resolve the issue. Hernando, using my passcode, was able to log in to my account and tell me the February numbers. I have followed all of the suggested procedures -- cleared the cookies, reloaded the app, on my Mac tried using Chrome as my browser rather than my default Safari, tried logging in on my iPhone 11 -- all with the same result.
Please help ! ! !
ATTHelp
Community Support
•
232.9K Messages
4 months ago
Hi @jimbk3,
Thank you for reaching out to us. We understand you need assistance in viewing your bill through "My AT&T" for the month of February. Let's get the help you need!
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you,
Sarah, AT&T Community Specialist.
0
0