AT&T Community Forums

User id

I?ve been trying to create a user id and password but it keeps telling me my info is invalid

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Accepted Solution

Official Solution

formerlyknownas

ACE - Sage

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118.4K Messages

2 months ago

Are you prepaid or postpaid?

The information from ATT will help if you are postpaid. And if you were a brand new customer it may take 24 to 48 hours for your online account to be created, and then you can create your access ID

If you are prepaid, your account was created for you and you access on the paygo online website. Your username is your 10 digit phone number

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ATTHelp

Community Support

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232.9K Messages

2 months ago

Hello, @MissMommaJenn.

We want to help you with your myAT&T registration,

Here are a few things you should double-check when creating your User ID:

Make sure you're using the wireless number of the primary device on the account.
Make sure you're not already registered on myAT&T. (This could be the case if you have other services with us, like TV or Internet. If you do, you will need to select the Forgot ID option on the login page.)
If the IMEI is used, make sure it matches the IMEI present in the billing system.
Make sure you're using the correct online registration code (ORC). If your primary device is a tablet, you won't be able to receive the ORC and our team will need to assist you with your registration.

Please let us know if this helps.

Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.

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