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I've recently decided to end my 7 year relationship with AT&T and DirecTV because apparently a new policy was enforced months ago that will not allow your customer service teams to pro-rate wireless charges. This is a ridiculous new policy, one which you emailed to people without requiring any ackno
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Wireless Billing
I had a bad experience with a technician that came to my home on 4/28/15. The technician shows up and [clearly does not seem like he wants to be here (we had a staring constest for about 15 seconds before i responded to his silence)] i answer the door with a yes? He informs me that he is from At&t,
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U-verse TV Account
Signed up for Direct Tv and Internet back in December. They were offering 250.00 Gift Card for ordering online and then 200.00 gift card for Direct TV Signups. Thought it was to good to be true. I even asked the agent I spoke with if I would be getting 450.00 in Gift Cards, and her answer was yes. Y
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AT&T Internet Account
I have been having problems with one of my wireless lines 5 days a week since 6/27/17. My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow
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Wireless Account
Today, I called in to AT&T customer service with questions regarding my phone/internet plan. I spoke with a customer service representative named Sixta (sp?) from Florida. I explained to her that I have a phone/u-verse bundle and am paying around $75/month. I wanted to know if there were any plan
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AT&T Internet Account
After signing up for ATT service I didn't receive reward. The service is very poor, 5 technicians have been to my home to resolve transmission issues. That's 5 days I took of time from work to be home. I never received an invoice for my service which caused a one hour disconnection and today I check
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U-verse TV Account
I've been on the phone with AT&T customer support for 2 days now, because they turned off my service. They told me it would be back on in 24 hours, well, it's already 48 hours and STILL NO PHONE SERVICE.Their customer support keeps telling me to call the Collections department, because they are the
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Wireless Billing
I was trying to email AT&T about this, but there is no way to do that, so here is my experience for everyone to read and hopefully someone at AT&T sees this. I called AT&T to get internet installed in my apartment. They gave me one option, which was the 50mb Fiber Internet. They said the earliest
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AT&T Internet Account
There is something wrong with your payment system. I tried to pay my bill with a credit card and it got declined although there is nothing wrong with the card. So I put in my checking and it went through. Turns out you charged me 3 times, and the original card went through 2ce. When I called ATT the
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AT&T Internet Account
I switched over to AT&T in August of 2019 from Sprint where I had been a customer for almost 17 years. The ONLY reason I switched to AT&T was because the store was running a Buy 1/Get 1 promotion on select Iphones AND they were able to support a comparable plan as I had with Sprint. I was told by
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Wireless Billing
Billing period: Mar 15 - Apr 14; International long distance $92.00 for 23 minutes Which means, AT&T charged $4 per minute for an accidental international call. This is a total rip off and mere manipulation. Ironic is that the above overage was charged even when I had explicitly ask
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Wireless Billing
I have UVerse TV and Internet.[long story short, ATT hiked prices, and then when wanting to cancel 1 service, wants to hike price on individual service even though it is not "bundled" and service was added to another at a later time] It took me 3 minutes to finally get them to escalate my call after
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U-verse TV Account
I , through online chat, was told that 2 phones + hotspot + existing phone (free because that would be a 4th line) would come out to about 180.00 with my employee discount etc. When purchasing the phones etc online i couldnt pick the unlimited plan on the hotspot. The agent on the chat told me to pi
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Wireless Billing
I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service. I agreed and their tech came out did the install and guess what, they barely ma
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2016
I have been a customer of AT&T for many years and I always forgo the insurance. When I go into a store and they ask me if I want the insurance, I always say no. This last time I went in to upgrade two phones and they added it anyway. And because I trust that they understood what "NO" meant, I had no
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Wireless Billing
Post-paid AccountI have been without proper service as of July 4, 2018 and today is August 29 and May services are still down. I have had 8 techs out to my home( inside/ outside/pile) and they each blame the problem on the other. I would like to continue my service but at this point i’m feed up. I a
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Wireless Billing
We recently upgraded a phone in our account, and have been trying to exchange it with the 14-day buyer’s remorse option. I have spent hours on the phone with Customer Service. During my first phone call, I was told that we would receive the new phone and then would have to return the other one. The
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Apple
I sold my house in late Feb '15. I talked to the Transfer people and siad we were buying a new house and to confirm Uverse service was available, and it was. i told them we are doing extensive renovations to the house and it could be a number of months before we could move in. That was fine and t
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U-verse TV Account
I am about 2 1/2 months into my contract with ATT. They have not given me the $100 visa gift card that was promised, and they removed the bundle price from my bill and conveniently can not put it back on. But oh yeah, I can switch to DirectTV and save money. Is there a way to get out of my contract
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U-verse TV Account
In march this year we changed to AT&T to save money. We talked to a rep and was quoted $40.00 for internet and $19.99 for land line phone plus about $5.00 in taxes/fees. The monthly bills since then have been correct on the internet charges, but the landline phone has been wrong. We have been charge
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AT&T Phone Installation