I bought an AT&T GoPhone 2 years ago for a short period of use. I let the account balance expire and more than 60 days passed without adding to the balance. According to Terms my account was probably cancelled. Can I renew this account using the same device, with or without the same number?

After only looking over a few pages on this forum, it's immediately apparent that there is a chronic and pervasive issue with AT&T's online and phone ordering system. But regardless who you speak to, whether it's an agent over the phone or an employee at a corporate store, they act completely surpri

I have had AT&T ever since I got my first phone – about 45 years. I have lived out of country for the last 10 years. During that time I took great pains to keep my last USA mobile phone number active – it was the contact number for all my family and friends, all financial institutions, credit cards,

My phone got cancelled due to non payment because I was having hard time finding a job, so I finally got a job and now I pay all my full balance. Now that it is paid for, my phone is still cancelled. How can reactivate it back to make calls again. I really don't know what to do.

I have been trying to order an iPhone online at AT&T website since saturday(Jan 9th). I made 2 orders on saturday. [edited for privacy – please do not post personal information] . The first one was cancelled by (Maryann) a representative without my confirmation Second one was cancelled and the suppo

Hi everyone,this is my first post and it comes after hours on the phone with ATT. I hope someone can help...This is the issue:I cancelled my old phone number in 2014 and paid all expenses tied to itI moved to Europe for workI recently came back to the USA and got a new number/accountToday, I mistake

We live in the Shreveport, La area and cannot make phone calls. It cancels the call as soon as you call. Please advise asap.

I placed an over-the-phone order for the iPhone 6   128GB but never received it. A week went by and I received no email notifying my of why it was taking me so long to get phone. I logged into my account only to find order was "Cancelled." Called AT&T customer support and representative couldn't tel

I lost my job about three months ago and have been on a job hunt since. I had arranged a payment plan with AT&T over the phone after missing two monthly payments, but somehow they messed it up and it didn’t register or something. I never got the confirmation email like I usually do but I didn’t thin

My Samsung S5 active phone was estimated about 5 months old and the screen stopped working, Samsung sent me what was supposed to be a new phone and I sent mine back. 2 Months later I get a letter stating the screen was cracked it is not warranty and I will be billed $599.95 for the new phone I recei

Looking for help as it is after hours to call in. My wireless account was suspended, and then cancelled. I have payed the full amount that was due but now I am curious as to how to get my phone service again. Please help.

I have been with ATT a long time and have always paid my bills on time.  I got divorced and  after shelling out a lot of money to mean lawyers I was having trouble making that months payment.I  called and made a payment arrangement for May 15, but on April 15 my account was suspended for a week even

I logged into myAT&T app tonight on a different phone after downloading the app to it. After looking around for "what's new", I noticed when I brought up my home landline account (the original account for everything) it showed this message: "Your account ************* was cancelled." I'm not sur

So, I’m a college student and I have my own line. I have an Iphone 7 plus that I got in Sept. 2017, which I am currently still paying installments on. I have a pretty basic plan - (unlimited talk and text plus 6 GB of data). The problem is I was working a seasonal position but recently was given a t

My highly awaited iPhone 7 plus order is cancelled by AT&T after 1 day of accepting order. I had placed order on 9th Sept and supposed to receive order on 16th Sept. I need this phone before 6th Oct as I am travelling to UK for 1 month after that. Now if I place new order in store, I will get phone

I spent 2 hours online with a chat specialist placing an order to switch 4 phone lines over from Verizon, and I was purchasing 2 new phones. My phones did not show up, so I looked up the order status. The status said Cancelled. I went online to a chat specialist. After going back and forth for a whi

U-verse seems to be holding my email hostage. They disconnected me after i cancelled my U-verse order becasue they did not offer self install in my area. Now No one can seem to re instate our internet service. it has been 5 -days and hours on the phone. I don't owe any money and we do not want to sw

ATT promised us a 1 year promotional rate of $19.95, then they started charging us $41 a month before a year has passed.  We called them multiple times and they said that they would change the rate. This went on for months ( with hours upon hours spent on the phone) and they never did what they said

I've been travelling for the last couple months and hadn't paid my prepaid account. As a result it got cancelled and I can no longer log into my account. I'm heading back to the states in a couple of days and want to reactivate my account before I get there.  I'm wondering whether it is possible for

went through with placing an order for a refurbished iphone 5. wanted to start a new plan. put in all required information and everything went through just fine! 5 mins later i get an email saying my information couldnt be verified and that my order was canceled? HELP ME! why is this doing this onli