Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (19)

Relevance
Selected Relevance

Accepted Solution

Official Solution

BOGO and ETF

We got our Bogo phones back in Nov 2017 and have about 8 months left. Since we are traveling more often, we would like to get our phones unlocked and maybe switch carriers. Would there be an early termination fee if we paid off both phones?

Questions

594

1

0

0

Accepted Solution

Official Solution

Samsung Galaxy Note10+ 5G

The Next Level of Power The Samsung Galaxy Note10+ 5G is coming and with it, a whole new mobile experience. Are you a gamer? Are you an indy filmmaker? Need extra storage space for all of your pictures? You get that + more.    Some of the Next Level features  Next Generation

Questions

2.5K

5

0

Accepted Solution

Official Solution

Carrier unlocking Samsung Gear S watches?

My fiancé and I recieved Gear S watches a couple of days ago at the Samsung Developer Conference. We love them, but we quickly discovered that they're locked to AT&T, which we don't use (and never have). We already purchased a smart watch plan with our regular carrier, which we hope to be able to us

Questions

38.7K

19

0

0

Accepted Solution

Official Solution

Transfer number from AT&T prepaid to another carrier

I just want to know if I can transfer my active phone number from AT&T prepaid to another prepaid carrier and if others have found this to be successful.  Thanks.-Amber

Questions

17.7K

3

0

idk

idk

Questions

239

1

0

0

LG V20 H910 how to hide carrier name in notification bar?

HiI have recently bought LG v20 H910 unlocked with 64gb internal memory at android 7.0.I have tried searching for it online but couldn't find any solution about it. My sim carrier name is quite lengthy and it takes almost half of the notification bar in the top left corner. This is quite annoying an

Questions

988

3

0

Device Unlock

Hello I have been trying to unlock my Samsung Galaxy s6 Edge for months now. I submitted many request to the ATT Device Unlock website and i get an email that says "Looks like the information we need isn't in our database. When i called ATT, they stated that it should be able to be unlocked and said

Questions

339

1

0

0

What is new in carrier update 24.5.39?

Does anyone know what is new in this carrier update?

Questions

428

2

0

0

Need help in unlocking device

Howdy! i need some help to unlock my iPhone 5s.The phone belonged to my dad and it was used for communication between him and the co-workers and since they won't use it anymore i would like to unlock it. 🙂

Questions

267

2

0

0

Switching Carriers - How much will AT&T charge me?

I'm planning on switching to carriers tomorrow since I can no longer keep up with the increasing price of my Grandfathered Unlimited plan. My current billing layout is as follows:Billing Cycle: Feb 7 - Mar 6, 2017Billing Payment Date: March 27, 2017 (Today)So my bill payment due today, the 27th, is

Questions

4.8K

13

0

0

What carriers are my phone compatible with?

My phone is an LG Xpression and currently I'm with AT&T, whom I got the phone from in the first place. My plan has become too expensive and I'm considering switching to a different carrier with a cheaper plan, but I want to keep my phone and my number. This is non-negotiable. So I'd like to know wha

Questions

913

2

0

0

IPhone Fraudently Blacklisted by at&t

I bought my iphone at an AT&T store in 2015, and had it on AT&T up until yesterday, when AT&T unhooked my microcell and i could no longer get much connectivity.  I had them unlock the phone and went to another cellular service, but that service along with other services i checked all stated that my

Questions

1.7K

6

0

0

Carrier 24.2 update causing connection issues

Ever since I updated my iPhone 6s plus to carrier update 24.2 my connection has been awful.  I have received texts hours late sometimes not until I reboot my phone.  Streaming my radio app constantly pauses and buffers now when it wasn't a problem before.  I contacted ATT chat support and did an iPh

Questions

1.5K

15

0

0

traveling to Japan -- need advice

I live in the U.S. and will be traveling in Japan for one month.  I'd like to have a phone/carrier that works in both places and am looking for recommendations.  Thanks.

Questions

193

1

0

0

What kind of package will my iPhone be shipped in?

I ordered an 11 Pro Max two days ago and it's supposed to be delivered tomorrow while I'm at work.  I'm wondering if anyone with experience can tell me what kind of package the phone will arrive in? I.e. plain brown box with no distinguishable information, nothing that screams "this is an unattended

Questions

743

1

0

0

Create Initial ATT Email address and carrier clarification

I recently signed up for AT&T Fiber 1000 service. I have been assigned a Billing Account Number, Installation order, etc., but nothing has yet been installed. Therefore, my User ID and Access ID are with my current supplier: i.e., abcd@xyz.com. On one of the many pages that I can access on my ATT ac

Questions

1.8K

33

0

0

Non US Customer with AT&T Lumia 950 and i need to unlock

I purchased my Lumia 950 off Amazon. It's a brand new phone but I found out its AT&T locked (and came with ATT sim too which is useless here) and I don't live in the US. I sent the request to unlock it on December, 24 2016, the day it arrived.It's been 5 days now and no response, it just says "in pr

Questions

299

2

0

0

Issues receiving and sending text messages

I looks like after accepting a AT&T network update a few weeks ago, my iPhone has issues sending and receiving message to/from androids and iPhones as well. I am not sure though that the AT&T network update changed anything. I did reset my phone and have plenty of free space on my phone. Other sugge

Questions

177

1

0

0

Issue with SMS

I looks like after accepting a AT&T network update a few weeks ago, my iPhone has issues sending and receiving message to/from androids and iPhones as well. I am not sure though that the AT&T network update changed anything. I did reset my phone and have plenty of free space on my phone. Other sugge

Questions

181

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.