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How do I exchange a phone using buyers remorse I ordered online?

I just switched to AT&T, (2 weeks ago) and ordered my smartphone online.  I decided I do not like it, and want to exchange it for a different phone.  So, unsure what to do, I went in to an AT&T store.  They said I could do the return over the phone and then mail the phone back (after the new one ari

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Online return not getting refunded

I returned my device about a month ago, and I’m getting charged 350 dollars for not returning my phone. I was on the phone with support for two hours and provided them with a tracking number to show proof that I returned it. They still won’t refund me. Any help?

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