Contributor
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1 Message
Online return not getting refunded
I returned my device about a month ago, and I’m getting charged 350 dollars for not returning my phone. I was on the phone with support for two hours and provided them with a tracking number to show proof that I returned it. They still won’t refund me. Any help?
ATTHelp
Community Support
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232.9K Messages
5 years ago
Hello @jordanrack2,
We'd be more than happy to take a closer look into why you haven't received your refund for this returned cell phone. We'll be sending you a private message to request account information shortly.
Sean, AT&T Community Specialist
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