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Contributor
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3 Messages
AT&T Continually Charges for things I can’t use
Last Christmas (2018) my fiancé bought my an Apple Watch and I was over the moon excited. While I have a Verizon phone I was assured I could still link my watch via Bluetooth but would not be able to use data, which is perfectly fine because I always have my phone on me.
The other month when I took a closer look at our bill, trying to figure out why the price was so high, I realized that they have been charging us for cellular AND insurance on my watch, one of which we declined and one we can’t even utilize muchless want.
We called the service line and the lady was less than helpful. She told us she would stop the charges and when I asked about refunding us the 140+ dollars she said the most she could give us was $70. I’m sorry but that’s complete theft. It would be one thing if we could use the cellular and then realized we were getting charged but I can’t even use it. To make matters even worse, we got charged for cellular and insurance AGAIN this bill. I am so beyond angry and I doubt anyone will take any personal responsibility. I don’t even know where to go from here because I doubt I’ll be a pleasant person to deal with in stores.
MicCheck
ACE - Expert
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14.4K Messages
5 years ago
If you have Verizon service, how did AT&T get involved?
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formerlyknownas
ACE - Sage
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118.4K Messages
5 years ago
Before you lose it, you might want to ask your Fiancé about the purchase. She had to know what she was buying came with service.
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mamabear01
Contributor
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3 Messages
5 years ago
My fiancé has At&T. I have a Verizon iPhone. He put the watch on his plan and I was still able to use it because of Bluetooth. It’s not on my own plan because it was a gift that he wanted to pay for.
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mamabear01
Contributor
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3 Messages
5 years ago
Okay let me clear some things up. I cannot use my watch without my phone being connected via Bluetooth. My phone is a Verizon iPhone and the watch is AT&T therefore it cannot have its own number that works because they are two separate companies. The lady SAID she would refund a certain amount but never did, she never credited our account with anything, and obviously never took the charges off the monthly bill. I was there when he bought the watch, I was there when the employee asked us if we wanted insurance, we said no. I was there when he asked if we’d like to pay $10 a month for its own number (aka cellular) and we said no because my phone is not At&T, therefore the watch is a WiFi Watch. That information came straight from the sales employee and I saw the paperwork before it was signed, yet they still charged USB’s for months. Does that clear things up?
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TROLLEDYOUSO
Guru
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561 Messages
5 years ago
He should have purchased a GPS-only model directly from Apple.
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
I don’t know how you can complain about being charged when he knowingly put the watch on his plan. Of course he got charged. ATT doesn’t care whether the service is used or not. He could have cancelled it at anytime. If he is paying for the watch on a payment plan, it must have service. The only real complaint you’ve got, in my opinion, is the insurance if he did not add it and did not know it was being charged. That is why one should always review their bills, especially after plan or device changes. That should have been caught months ago.
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formerlyknownas
ACE - Sage
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118.4K Messages
5 years ago
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