Wireless Billing

1. Our business received a suspension notice on an (apparently) mobile account that we don't hold. ATT could not answer this mystery. Moreover, a c.s. rep just advised me that the account numbers for our existing numbers do not exist. We made payments on these accounts in early June. I read the rep

I guess I should have checked this forum first because I've had a terrible experience with starting Wireless service. 6/20/24 - I had an appointment to get AT&T fiber installed at my home. About an hour into the install I get a knock at the door and it's a AT&T wireless sales rep. He told m

On July 7, I was scheduled to have a new AT&T Fiber Internet installed at my home. At the same time the Internet installer arrived, two "Integrated Solutions Consultants" also arrived wanting me to switch my wireless from Verizon to AT&T. I initially declined, as I had no issues with Verizon

I have read in past threads, as well as confirming with an online Chat representative this morning, that Payment Confirmation texts with AT&T cannot be turned off. This month it came in at 6:30am, waking me up. Last month it came in at 3:30am, waking me up.There is NO NEED to text me when my aut

I transferred my family’s plan to my name to get the IMO discount. However, my brother’s Elite plan has been replaced with the Premium plan. How do I switch it back?

Hi, I have an AT&T debit card for overpayment refund, but it's a card I just found when moving. I don't remember if it's been activated and/or used.  Is it possible to get it reissued? Thanks, Cheri F

I've been having issues with them since September of 2023. I have returned a phone which still shows on my phone bill for not being returned even though it's been verified that they have the phone and now they cut my phone off because I couldn't pay my phone bill because of the outstanding balance f

Travelled outside the country and I made sure I turned off my cellular data and all apps on cellular data was turned off as well. Roaming was turned off before I left in US. I got to the foreign airport and of course turned my phone on to connect to wifi at the airport. When i came back in the US I

I switched my mobile business plan from AT&T to Verizon in June of 2017. Without going into specifics, I can say that AT&T definitely continued billing me for service even though I no longer was a customer. I paid the bills simply because of their threats to turn me over to collections. I spend hour

I received a letter saying my plan was increasing $10/month with newly included 75GB of high speed data and 30GB of "hotspot" data. What I don't understand is the following: 1. Will I still get my military discount or is it going away? 2. How do I use this "hotspot" data? I see that AT&T is