AT&T has the absolute WORST customer service I’ve ever experienced with ANY product/service

@jeepgirl6 

We live, learn, and make better decisions.  The first of which is to switch to a company that values their customers. 

Shame on you AT&T. Do better. 

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@jeepgirl6 wrote:

Hello LightninRanch,

I feel your pain on several levels 🤬!  I tried on 3/20/18 & 3/21/18 to complete an "early pay off" for a lost cell phone with no luck 🤯.   After countless calls over two days talking to several different “customer service” representatives and their “super”visors no one could tell me why both payments made on two different days were posted to my Home Phone account instead of my Wireless account.  My account was NOT combined at the time both payments were made and my phone bill had a credit balance.  My 3/20/18 payment was made while on the phone with an ATT Wireless Billing “customer service” representative, I checked my account today (3/21/18) and that payment was applied to my April 3rd 2018 Home Phone bill.   My 3/21/18 payment was made on my att.com I selected my Wireless account chose the lost cell phone, picked the "early pay off" option,  entered cc info and accepted their terms that my  "early pay off" payment was final and yes that payment was also applied to my Home Phone account, again.  When I called ATT "customer service" for an explanation I was told the only option was to wait for both payments to be sent back to my bank in 3-5 business days and try again.  I'll spend that time looking for another service provider because AT&T has the absolute WORST customer service I’ve ever experienced with ANY product/service 🤮!!!

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That's really weird. It's not surprise no one you spoke with could give you an explanation for why a payment you made online to pay off your phone was applied to a completely different account. If that's exactly what happened, that's a serious computer glitch that no one you would ever be in contact with would (or should) be able to address. 

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@jeepgirl6 wrote:

Yes, that’s what happened 🙃, seeing is believing 🤓!  Who are you going to believe ATT or your  👀?

 

Payment One made 3/20/18 on phone with ATT Wireless CS Rep I gave him my CC information and he proceeds the payment  :

 

>> Hello,

Thank you for your payment. Your payment has been successfully processed and will be applied to your account. Below you will find the transaction information regarding your payment.

 

Service type: Home Phone
AT&T account ending in: XXXX
Payment method: Visa
Account number ending in: XXXX
Confirmation: 5S87OCS3O0XXXX
Payment date: 03/20/2018
Amount: $253.25

 

Payment Two 3/21/18 made while logged into My ATT account. Yes, I selected my Wireless account, picked lost cell phone, upgrade option, early pay off, entered CC information, agreed to ATT terms my pay off of lost cell was final and made the payment.

 

>> Hello,

Thank you for your payment. Your payment has been successfully processed and will be applied to your account. Below you will find the transaction information regarding your payment.

 

Service type: Home Phone
AT&T account ending in: XXXX
Payment method: Visa
Account number ending in: XXXX
Confirmation: 5S97HRK1Y03XXXX
Payment date: 03/21/2018
Amount: $253.25 <<

 

Bottom line no one at ATT I spoke with “cared” my payments were misdirected or expressed any interested in finding out why 🤬😳😖

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Is the account number given your home phone account number? 

If you log into your wireless account, does it show that payments?