ATT Home sales expert

Not a scam....

Despite your misgivings, everything is probably exactly as it should be. The first bill is high.

1.  The first bill does not include any of the credits or discounts that will kick in in the next 90 days 

2.  The first bill usually includes activation fees of $35 on each line, which as you say, they are waving.

3.  First bill includes more than one month's service, usually a few days, and then a full month's service. Your bill will not yet include your auto pay and paperless billing discount via a debit card or checking account, which is $10 off each line for a total of $30 off of three line account until your account is signed up and paid via auto pay and paperless. 

4.  Your first bill will not yet include the $20 discount off of your internet service (I assume that's why you received a wireless visit because you signed up for AT&T fiber) 

5.  Promotional Bill credits against your phone installments which are included on your first bill, and will retroactively be applied, also take about 90 days but may apply much sooner. 

This particular process is discussed ad infinitum on this forum.  This is typical process for both AT&T and Verizon to apply Bill credits and discount for promotions at a later date. 

I believe you have to contact AT&T about the $200 credits. They are either provided via a code sent to your email which you have to claim online, or as a credit over 36 months applied to your account for $5 and change. 

Please do not delete emails from AT&T without reading each one to see if it contains a code to claim your $600 in credits for switching 

Hi, I do not delete any emails from AT&T, one part you overlook and is an important part is that when an in home sales expert says they will keep track of the billing to make sure everything goes occurding to plans and they don't is very frustrating and when you call to discuss, they do not call you back raises your frustration level, especially when I did not initiate this the sales expert came to my home, now I have to try to straighten out the bill, I have to tell them the activation fee should have been waived, I have to call change the plan to reduce my bill, I have to ask where the credits are when they should have been automatically applied to the monthly bill as the expert said it would be. Very poor followup.

Hello @beck8920, we hear you and want to change this experience for you. Let's get the help you need.

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You could have told the person that came to your home, NO. You didn’t have to sign up but since you did it’s your responsibility every month to review the bill. 

they will keep track of the billing to make sure everything goes according to plans and they don't is very frustrating

Agreed, not getting the sort of contact you expect is frustrating. 

What makes you think everything is not going according to plan? 

Especially based on my information,  which is that you may have to wait up to 90 days for all of the credits and discounts to kick in (retroactively)?  

Weren't you told that some of these credits and discounts would take a month or two to apply to your account?