Tutor
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4 Messages
ATT is the Worst!!!
My contract with ATT was ending on June 10, 2015. I was rethinking moving on to another carrier. I spoke to a dozen of the retention folks on ATT end and they gave me a good deal of paying $124 on monthly basis. I have email evidence of the plan that was sent to me which states the same final amount. The other carrier company offered a better deal with the same price and I (being stupid) decided to stay with ATT as I have been with them for the past 4 years. My first bill got generated on Jun 21. I went in on Jun 26 to see my bill and it showed up as $169. I was pretty startled seeing that and called up the customer care. After being on call for almost 2 hours, I was told that there would have been a miscommunication, but I would have to pay the amount that is generated. How fair is that? I spoke to different supervisors and explained them that I have an email and also asked them to review the conversations (which I presume are getting recorded, or we are lead to believe so) and the response I got is that they do not have access to see the email. Are you serious??? I was extremely frustrated and told them that I would prefer to cancel the connection and there comes the next set of annoying remarks. It seems I had buyers remorse period which ended "yesterday" and therefore they cant do anything. I was offered a discount of "$100" on my current bill (for what ...for being stupid?). Add $30 for the next 22 months, which is $660. I am going to pay that additional because someone on their team had no clue about their job. Why do I as a customer have to take the impact of ATT reps miscommunicating? I guess this post will be ignored or removed because it is negative publicity. Knock..Knock...Is anyone listening? Please speak up!!!!
formerlyknownas
ACE - Sage
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118.4K Messages
9 years ago
The amount they quoted was probably for service only. If you added a new phone, you have to pay for it, which would raise your bill. This is typical and you would get a similar quote from another carrier.
How many lines?
How much data?
Did you add new phones?
If so, with a 2 year contract or with Next installments?
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sharathspillai
Tutor
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4 Messages
9 years ago
Hi Liz,
Below the excerpt of the email that was sent to me by ATT Retention group:
Thank you for using AT&T!
It was my pleasure to help you today. Below is a summary of our discussion:
·
unlimited talk and text with 10 gb for $64.00 and then $ 15 for the # 7847,$ 40.00 for the # 6747 for a total of 119.00 plus taxes,unlimited talk and text with 10 gb for $ 64.00,$ 15.00 per # and the installment 30 months for 27.17 for a total $ 121.17 plus taxes ,,TKS AT&T
If we can help you further, please refer to http://wireless.att.com/ or call us at 1-800-331-0500.
If you see the detail above, it shows that the final price for both lines should be $121. I am now being told that i have to pay $25 additional for one of my lines.
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formerlyknownas
ACE - Sage
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118.4K Messages
9 years ago
If I understand your plan details.....
They offered you 10 GBS of data for $64.
Line fee on one line is $15 with a new phone installment of $27.17
The other line is in contract for $40 line fee.
Did you get one new phone or 2? Because My math adds up to $146.17
With the Next contract, you would be billed for sales tax up front on the retail price of the new phone.
Your first bill after upgrade would have a prorated amount and possibly an upgrade fee if you upgraded a phone with a 2 year contract as well as a phone on the Next installment plan.
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kdfederer
ACE - Expert
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13.2K Messages
9 years ago
If one of your lines is under a 2 year contract because of a subsidized phone, that phone line is $40 until the contract expires.
Look at your bill. It explains every charge.
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sharathspillai
Tutor
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4 Messages
9 years ago
Folks, I totally understand the bill and how the charges work. I have said the same thing to ATT as well. However, my concern is that I was made to believe that my monthly bill is $124, hiding the fact that there would be an additional charge of $40. If that was the case, I would have cancelled connection with ATT and moved to another carrier who was offerring me the same package for $127. My main motive (as I mentioned multiple times to the retention group) was to stay well within the $130 mark for both lines. The email from the person from ATT says $64 for rate plan, $15 for "each" line and ATT next price for the new phone which is $30.
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formerlyknownas
ACE - Sage
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118.4K Messages
9 years ago
Since you got a $36 discount off a 10 GB data plan, you got a good deal. You can't expect ATT to give you a second line for free, or for $15 if the line it still under contract.
And if you still have a line in contract, how are you out of contract and leaving? Something makes no sense.
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sharathspillai
Tutor
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4 Messages
9 years ago
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deenalove08
Guru
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901 Messages
9 years ago
So what I see on here with the numbers from your email $64+$15+$40=$119 then add the $27.17 for the phone which comes out to $146.17 plus taxes and fees, so don't see how the get the $121.17
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kdfederer
ACE - Expert
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13.2K Messages
9 years ago
$64 + $15 + $15 + $27.17 = $121.17. They quoted him like all phones were out of contract but he has a contract on 1 line. When that line goes out of contract, he will get that price.
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deenalove08
Guru
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901 Messages
9 years ago
Based on the email that he posted it showed 1 line at $15 and the other at $40. So doing the math with the numbers in the email it comes out to $146.17 not the $121.17.
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