7 Messages
ATT Online Pricing - Errors on all pricing orders/selections. Not correctly Showing At Checkout. - Please FIX!
All orders online (any choice / plan / phones) are offering one price
and checking out to a completely different price. Not one configuration is populating correctly.
Posted screenshots of different temp orders to show the errors.
ATT agents via phone have no clue to as of why.
I can confirm this all started when ATT introduced the new rate plans last week.
Please have backend fix. Thank You
Accepted Solution
Official Solution
ATTTimCS
Employee
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420 Messages
5 months ago
Hi @punkmfr, we apologize for the delay in getting back to you on this one. In discussing this with our back office and developer teams, it looks like you are experiencing multiple unique edge case situations causing these errors. We hope to have them resolved as soon as possible, but it's looking like mid-February.
We apologize for the inconvenience, and we appreciate you bringing these to our attention.
Thanks
Tim, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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118.4K Messages
5 months ago
🤦🏼♀️. It takes a computer...
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ATTHelp
Community Support
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232.9K Messages
5 months ago
Hello @punkmfr,
We appreciate you bringing this to our attention, and let us get you the assistance you require.
To answer your question, we recommend that you clear your cache and cookies. In addition, please try placing an order in another browser.
Note: Please avoid adding any additional features while placing your order because this will affect the price.
Hope this information helps!
Thanks for visiting AT&T Community Forums.
KellyS, Community Forums Specialist.
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formerlyknownas
ACE - Sage
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118.4K Messages
5 months ago
Let's not blame AT&T's janky computer glitches on a customer not clearing their cash and cookies 😆
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punkmfr
7 Messages
5 months ago
Same on mobile, web. Tried multiple devices. ATT rep on phone had same issues. Instore showed same issues.
As mentioned this only started to happen when ATT new pricing shifted into gear.
Most def a backend IT issue.
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ATTHelp
Community Support
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232.9K Messages
5 months ago
Hi @punkmfr,
We urge you to please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support.
Billy C, Community Forums Specialist.
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punkmfr
7 Messages
5 months ago
Did so instore, online and over the phone. So far still not corrected.
Somebody needs to notify the correct dept of the pricing errors. Not sure anyone knows who directly to contact for this.
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formerlyknownas
ACE - Sage
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118.4K Messages
5 months ago
They have been aware for at least a week. Doesn't mean they know how to fix it 😑
Part of the problem is it's inconsistent. I tried to order as a non-customer and select a plan and I don't see the same pricing goof.
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punkmfr
7 Messages
5 months ago
It is so inconsistent. Checked via multiple accounts that i have with AT&T. Two of the three show weird off pricing, the 3rd account seems normal.
the night prior to price changing, (not knowing the change was going to happen) i placed two online orders for service only to find them cancelled the very next day for no reason. Then realizing the prices changed overnight, all since then has been screwed up. Not only did the prices increase by 99 cents, but the totals are off completely. How pricing / web site changes are not proofed before hand is quite ridiculous ?
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