Att says I have a balance , but I don’t

1.   Okay you wrote you've had or have internet service with AT&T. What kind of internet service? ___________ (DSL or fiber)

 2.   And do you still have internet service with AT&T?   Yes or no

(Because it drives people crazy when they ask you a question and you don't answer the question)

At least saying something like ,  "the only internet service I've ever had with AT&T is  fiber service" would be something of a response.   Or maybe, "I have internet service but I don't know what kind it is It's horribly slow/it's blazing fast". 

in the past 7 years I have been with att I have only used their phone service , until April 2023 . I signed up for their 300mbps fiber service . 
does this help explain it ?

@formerlyknownas Sorry for the late response this website was down for me , Also i barely figured out how to reply to a comment.

So i have had the super fast(fiber) internet with ATT for about 4 months now Prior to that i have never had internet service with ATT

I have been calling CS for months now and they cant seem to figure out where the account i owe money is linked too 

some have said direct TV others have said u-verse.

They say i have a balance of 500$

But they dont\cant tell me where the account is and where it originated from.

Now i cant upgrade my phones or add any lines to my account.

I'd say go for the better Business bureau complaint route.  A better Business bureau complaint is forwarded to AT&T upper Management and will give them a chance to review this insanity and hopefully figure out it isn't you

I'm guessing they probably are claiming that you have a debt that belongs to somebody with a similar name. It wouldn't be the first time that AT&T didn't follow the numbers, that being the social security numbers

You should definitely run your credit report to make sure that nothing like this shows up on that.