Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
Yangsheng's profile

1 Message

Tuesday, May 21st, 2024 12:30 PM

Att unlocking problem

This is a contract machine I bought from the second-hand market. I can't use the mobile phone card of other operators, and I can't unlock it all the time. I can't find out how much money I owe without an att account. How can I unlock it?

ACE - Master

 • 

11K Messages

2 months ago

If you bought a second hand phone and found that it still has a balance due, you can’t pay it off and that means you can’t unlock it.  AT&T won’t deal with anyone except the account holder who owns the debt.  Get your money back from whoever sold it to you.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.