Billing

Do you owe the money or not?  It’s either a valid bill or it isn’t.  There are no cancellation fees that I know off.  The only fees you should have been charged are the rest of the month when you cancelled, plus any remaining phone installments that you hadn’t paid off before you cancelled.  If it’s a valid bill and hasn’t been paid for 4 months, then yes they’ll probably send it to collections and it will hit your credit.  If it’s valid, best thing to do is pay it off immediately.  No one here can answer why it took 4 months to get the bill.

If it’s not a valid bill, file a BBB complaint, which will get the issue escalated to AT&T upper management.

I used to owe them before, but I have payed off that debt correctly so this is just new, unaccounted and so random to me. And although I don't have a credit card or score and I'm still quite new to America. I just think is just pure cash grab.

Hi @Yerrek,

We hear you and want to help you with your billing concern.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you,
Jessica, AT&T community specialist.

I appreciate every ones concern and offer to help, but so far every time I called at&t the answer is very vague, they just apologize and won't explain where the bill came from except where it just recently generated. The question is how did it come to be and where it came from?

What exactly does it list as the detailed line items that add up to 330.73?

If you want to take a picture of the "cancellation" bill, black out your name, account, phone number, address (i.e. any personal information) and post it here, we might can help.  The last bill you got before this one would be good, too.

I don't know where to access it exactly, but I've been told that when I asked to cancel. It took them from December-March for them to cancel and throughout the four months that I didn't pay is where the bill originated from. Which i find quite frustrating because I was told my phone line was cancelled. And I was free to go by an employee. But I'm going to call them again and resolve this issue.

If you called to cancel in December, and AT&T didn’t actually cancel your account until March, that would explain it as the amount seems consistent with 4 months of charges.  Again, my recommendation is to file a BBB complaint to get it escalated quickly.  The longer you go round and round with customer service, the more likely it will get sent to collections.

So apparently according to at&t they have found logs of me asking to cancel around May. But for now I am trying to find receipts of me asking to cancel dating back to December. Which I am hoping to find but might be impossible because I saw them in person. I have no recollection of asking to cancel on May.

May of this year (last month), or May of last year?  In any case, there needs to be some proof that you canceled in December for you to prevail.  I’m not sure that you can cancel service by going into a store, if that’s how you did it.