Tutor
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5 Messages
Cust Serv is like talking to Cardboard reps...
So a couple months ago I got laid off. I was and still am having trouble making ends meet & unemployment just got cut off. I was doing what I could freelance I.T. work and made incremental payments. The reason I got behind in the first place was due to NV unempl. office's shenanigans delaying my pay.
Long story short I went in to an AT&T store, called CS to inform them. I made 2 payments, partial and the day after my service gets cut off! No one says anyhing about service suspension, it getting cut off----and NOW I'm told, well you are getting billed during the time your phones cut off....
And, if your bill had been Current--we could have suspended it??? If my bill was current....I would not need to suspend it.... I talked to the same agent, she sounds like she may be from the P. Islands, totally non-human, no customer service skills, empathy, nothing...just a robot...and rude. I am ready to say ***** it & go to T-Mobile.....
Pay the past due crap to AT&T, T-Mobile pays the early termination AND NO CONTRACT PLUS A GALAXY 5!!!!!!
Thanks for nothing At&t
worst service I have had yet---bar none
ms_unicorn
Former Employee
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4.9K Messages
10 years ago
Hello, SinCity3M-TA3!
Thanks for posting. I'm sorry to hear about your recent experience with one of our reps. We would certainly hate to see you go, so please click here so we can review your account and explore your options.
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-Mariana
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