Contributor
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1 Message
Data Charges Inexplicably Rising
My data charges from AT&T have been inexplicably rising over the past 6 months with not only no change in activity over the past year, but a severe restriction and monitoring of cellular data usage.
The most recent over billing came today by email notification stating I was at 60% of my 2 GB data plan for the billing period of 623/2014 - 6/21/2014. According to my records, from My Data Manager app, during this billing period I have only used 449 MB as opposed to the 1342 MB AT&T is stating.
The claim of 1342 MB usage is further disproved by my absence from the country and AT&T's network between the period of 6/18/2014 and 6/30/2014. At this time my phone's cellular data was also turned off.
ms_unicorn
Former Employee
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4.9K Messages
10 years ago
Hello, 2GB_Plan!
Thanks for posting. We would be happy to look into this discrepancy for you, so please click here to send us a private message.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns.
-Mariana
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