2 Messages
Door-to-door sales issues
We got cell phone service (4 lines) from one of door-to-door sales person Erick Flores. We were told monthly charge will be around $150. The first bill we received was $421.04. I gain access to my account from my phone, then I see it dropped $257.64; still higher than what we signed up for. I keep calling & texting him for about two weeks, no response at all. So I call customer service and got his supervisor Dantae Wholoshun's phone #. I contacted him for the situation, he said he's in the meeting and will look into it. Again I keep texting and calling for the updates for a week; there were no response from him at all again. And I asked him to send me someone can help if he can't. Then I got call from Nani (I don't remember her last name). She said she'll look into it. And again, no response to my call or text. And my service was cut last Wednesday. At this point, I have no way to contact anyone at AT&T to fix the issue, since we don't have any other phone than cell phone. Message keep tell me paid the balance, which is not what it suppose to. So I took half day off from work, and went to 2 AT& T stores; 1st store rep. couldn't help because different branch she said, then 2nd store rep. tried to find what's going on and who should I talked to. I got Brian's pone # from the rep. and he said he should be the above all of the reps. who didn't help and waist my time. In order for them to activate our service we have to pay $191.17 there. And I've been calling and texting Brian since. But again, no response what's ever. I'm sick and tired to contact someone who doesn't do ANYTHING. How can I find some who can handle issues with professional courtesy before AT&T cut our service again? Or are we jsut scammed?
OttoPylot
ACE - Expert
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24.9K Messages
2 months ago
AT&T doesn't do direct door-to-door sales. It could have been an independent with an agreement with AT&T, or someone else, to sell AT&T goods and services. AT&T will only honor what is listed, in detail, on their website regardless of what you were told or promised. Did you read, or were you given, a copy of the TOS or a receipt?
Service is not usually suspended unless you failed to pay your bill on time. If it is suspended due to non-payment, you need to pay the amount due to zero, which usually includes the next month.
You can always try to file an online complaint with the BBB. That will get forwarded AT&T Corporate and someone will contact you. They MIGHT be able to help but if you did business with an independent, then technically you did business with them and not AT&T. Just have all of your documentation on hand if needed.
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Yukoks
2 Messages
2 months ago
What is BBB?
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dwill05
ACE - Master
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11K Messages
2 months ago
Better Business Bureau. Did you not pay the bills? They normally don’t just shut off service and require a specific amount to restore service unless you’re behind on payments.
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hi @Yukoks,
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Andrew, AT&T Community Specialist.
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formerlyknownas
ACE - Sage
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118.4K Messages
2 months ago
@Yukoks
I hate to be very blunt, but pay your bill in full every month. Not paying your bill is not how you deal with a dispute.
Four lines at $150 is entirely possible. I assume your phone installments would be covered in full by Bill credits which start 90 days after you begin service. If those Bill credits required a trade-in, did you trade in old phones??
Your first bill would have included more than one month's service, all phone installments, 4 activation fees at $35each. It would not yet have included $10 per phone line, auto pay and paperless billing discount which does not kick in until you are paying your bill via autopay and paperless with a debit card or checking account.
Based on the unpaid amount now due, $191, had that been autopaid, it would have been $151. Which is pretty darn close to what you were told. Your bill would be every month. Is the autopay discount the difference?
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