ERRONEOUS CHARGE

May 1st, 2023

AT&T
PO Box 2171
Southgate, MI 48195

To whom it may concern:

As instructed by one of your customer service reps, I am writing regarding an ongoing issue with a bill for account # 5XXXXXXXXX1.

While visiting my local Target store back in November of 2022, I was given the opportunity to switch from our current carrier, Verizon to AT&T.

I proceeded to give the so called “sales rep” at Target all pertinent information to make this happened.  However, I was assured that no changes or switching of carriers would be made until I personally call to activate the new lines.  Additionally, we were supposed to receive SIM cards to transfer three of the lines and three new phones for my husband, my daughter and myself.   Again, NO switching or changes of carriers were suppose to occur until I activated it myself.

Without any warning the very next morning, the three lines we were expecting the SIM cards for were transferred over to AT&T and my mother and in-laws were without phones until my husband and I had to take time out of our work day to deal with the first of many inconveniences by your staff. Several days later, two of the lines were FINALLY successfully switched back over, but the third line left could not be switched over due to some issue between the line transfer. To this day, I still do not know what exactly happened.

I am writing this letter because I am being charged $131.98 for services which I never received.  Apparently,  I am being charged because AT&T claims that we DID have service on this third line.  That is NOT correct.  During the time of this claim, the third line in question was NEVER able to receive incoming phone calls or texts.  This is NOT cell phone service.  Because this line was unable to be switched back over to Verizon it was useless for the months I am being charged for.  To add insult to injury, now I am getting letters that if I don’t pay this bill, I will be sent to a collection agency.  How can this be when your company is at fault here?

Through this whole ordeal, the only people that seem to care about my situation was the staff at the AT&T corporate store at 3353-B Sheridan St. , Hollywood, Fl.  33021. In fact, we received more assistance from the customer service representatives at Verizon than from anyone at the AT&T call center during the MONTHS we were attempting to rectify this situation. The Verizon reps actually took time and called AT&T multiple times to assist us with this inconvenience caused by some incompetent outside sales rep your company outsources these sales to. Way to give AT&T a bad name.

I need this situation to be finalized once and for all by someone within AT&T that takes ownership of this matter and makes it whole for me by cancelling this unwarranted bill, which now may impact my credit report negatively due to an incompetent outsourced sales rep hired by AT&T.

Thank you