FRAUD ALERT- payment breach

The AT&T breach was in June of 2019. 

AT&T was either unaware of the breach in 2019, or did not notify its customers until 2024

Autopay and paperless billing on a plan with a structure that provides a discount, provides a $10 discount if you use a debit card or checking account. If you use a credit card the discount is $5 

Yes, I realize that. My post was to warn others that ATT payment methods are not secure. I'll continue use the credit card for $5 credit so at least I won't have my banking information compromised.

Credit companies are better and easier at reversing unauthorized access.

Hello @AprilGH,

We do see that you have an issue and would like to investigate it further.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you,
Jessica, AT&T community specialist

Are you sure the "fraudulent debit" wasn't actually your AT&T payment? If this is really the first time you've ever used it as a form of payment, your bank might have flagged it since it's unusual usage.

Yes I'm sure. It was for a fake domain in the UK. I'm in the USA.

FreeMsg: xxx Fraud Ctr: 18449802704 Case xxxxx Did you attempt $1.71 at WWW.REGENTSCARS with card xxxx? Reply YES or NO. Opt Out reply STOP

Jessica at ATTHELP-

I tried calling and was asked "What would you like us to do about this?" I responded that the security team should be advised that the payment servers are still breached. Jeff told me to go a website att.custhelp.com to report it. I went there and it said to call ATT customer service. Full circle.

This forum seems to be the only way to get the word out that ATT payment servers continue to be breached and customers using debit cards and banking information in autopay should be advised.

Payment information was not affected by the breach AT&T disclosure in March.

There's either more to the story or you were caught in the most unfortunate coincidence.

That's not how any of this worked. Again the breach happened in June of 2019 and account information was acquired 

I was still a customer in June of 2019. But my account is closed so my information doesn't do them any good..