1 Message
Help! Billed for damaged device that was not broken!
I was billed nearly $300$ for a device that was packaged carefully and shipped out with both sides of the glass unbroken, but when they received it, they claimed the back glass was shattered. I have been in contact with USPS, and they said that the package was given to a 3rd party agent with whom they have had problems. Feels extremely shady and I feel like I am getting scammed.
Has anyone had a similar problem with ATT and been able to get it resolved?
ATTHelp
Community Support
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232.9K Messages
27 days ago
Hi @vcgonza4, we understand your situation and, let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
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