I Want to file a complaint

Read section 1.4.  https://www.att.com/legal/terms.wirelessCustomerAgreement-list.html

You have 100 days to bring errors to the carriers attention.  

Verizon gives you 90 days, T-mobile and Sprint 60 days.   It’s our responsibility to read our bills in a timely manner and have errors corrected.  Especially as it’s not like Asurion is going to refund your premiums back over a full year.  

It doesn’t seem to matter if I am a customer of 16 years or not, I have been told things over and over and no one has followed thru on my issue. I am extremely disappointed and have tried to express myself to all of the people I have spoken to, however they all tell you someone will get back with you and no one ever does. Everyone tells that they have to speak to their supervisor because they are unable to help, supervisors are never available and never contact you after.
I would like instructions on how I am able to speak with a high level executive in this company. I would like to be contacted and my phone number is [edited for privacy – please do not post personal information]

@Mradcliff07 you do know this is a customer to customer forum right? That's why you can read and reply to anybody's topic. Posting your name and number here is begging to start receiving scam calls. Like posting it in a bill board for everbody to see.

@Mradcliff07 we are just customers, we can't edit your post. You need to log on the forums and exit it out. 

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@Mradcliff07 wrote:

I have been a customer since the days when it was Cingular wireless I have been overcharged for the last 16 months for insurance and support for $11.99. I already pay for a multi device insurance and support plan therefore my third device should not have had these charges on there I contacted customer service who couldn’t do anything for me except credit the next month and I spoke to the supervisor Maria who is absolutely no help and offered me three months credit the total is $191.84. This is the amount to my account should be accredited for the overages I’ve been charged I asked to file a complaint and have someone call me back.   Maria stated there’s no guarantee I will get a callback. I don’t understand this and why your company would not want to take care of it’s loyal customers. I want someone to contact me And you’re board won’t allow me to post my information so you can contact me and when I called customer service they won’t allow me to speak to anybody but the floor manager who will not help me

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You can't be overcharged for 16 months. One or two months, maybe. AT&T is nice and gives you the benefit of the doubt up to 100 days. 

After that point you are telling AT&T that the bill is correct by continuing to pay it without question. 

The reason it seems like you're getting the run around is because you are. 

You can get up to 3 months credit and your refusal to accept that is leading to people telling you what you want to hear. 

@MicCheck  Worded it well.   Call and get your 3 x $11.99 refunded.  Lesson learned, you have to read your bills, credit card and bank statements.  

Three times I have made this complaint this is the worse company on the face of the earth. Every month can’t pay my bill not my password I can’t get the code finally I get the stupid code change password none you can’t use your last password. But you said it was not my password. After tryin at least ten passwords you finally except one. I need to be paid for my service for the hour it takes to pay my bill. Than you make it impossible to get into this. I started in 1990 with cellular one, than switched to Cingular, now AT&T. Why can’t I pay my bill are you trying for a late fee. It’s just too much work to go through each month need to find a new company

Hi @Fairmontcity,

We understand, and we're right here to clear things up for you. We do understand and acknowledge the importance.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.

@Fairmontcity  Have you looked into Autopay? Not sure if I follow your password rant.