Integrated Solutions Consultant BEWARE!

Q.  So is the only problem that the integrated solutions person did not turn in two phones so that you are being charged for installments with no credits against them?

    Recommended :  file a better Business bureau complaint online. Someone will contact you usually within two or three business days. Tell them you worked with and in home expert, integrated solutions and they did not turn into of your phones so you're not getting credits against installments.  

Q.  Is there anything else on the bill that you did not ask for like insurance? Next up early upgrade fee?

Q.  Are you getting the 25% discount?

Q.   Are you getting the auto pay discount on each phone line for paying auto-pay and paperless with debit or checking?

I see nothing wrong with the service quote but if you're being charged for two phones that were supposed to be offset by credits, but are not because they were never turned in, that's a problem.

4 phone lines with (1) fully credited installments, with (2) auto pay and paperless billing discount with debit or checking, and (3) the 25% discount for signing up for both fiber internet and being a new wireless customer.

Premium, $150 before taxes fees and any additional items on your bill

Extra, $120 before taxes fees any additional items on your bill

Starter, $105 before taxes and fees and any additional items on your bill.

$150/mo is better than what they quoted me… yes, we do have insurance and something where we can trade in for new phones early… I didn’t care about having these things. I wasn’t really interested in switching service, so I wasn’t closely tracking everything they said. Lesson learned. 

I honestly never believed someone could walk into my house in AT&T uniforms, handing out At&T business cards, and then sit at my kitchen table and spin a web of lies, and I wouldn’t have any recourse. Now that I’ve seen how many messages are on this forum, it looks like AT&T is setting themselves up for a nice class-action (Edited per community guidelines) once people start connecting the dots. 

You can cancel insurance if you want to. You are not required to have next up either. And I would advise you to cancel that. You're going to want to pay out all of your installments in order to get all the bill credits that are being made against them.

I don't see that he lied, but two phones have gone missing. Whether he didn't turn them in, or something happened to them after he turned them in. But on either case that's what the better Business bureau complaint is for.

Hey there! We understand where you're coming from, and this isn't the way we want you to feel about our services, so let's get the help you need.

We'll need to look into your account details to understand the situation and assist you, so we're moving this conversation to a direct message. Please look out for a DM notification from us.

We're here to assist you!

Thanks for visiting AT&T Community Forums.

Kelly, Community Forums Specialist.

Being promised a bill of $175/month plus tax in order to get me to switch service, then being billed $279/month every month thereafter is a lie.

This issue is still not resolved. I called the number and extension "Kelly" DM'd to me on Friday, 12/8, at 4 pm EST and I reached someone named "Abbie" who didn't know anything about my case or why I was calling. She asked me for a case number, which I don't have. She said she would investigate my case and call me back. To this day, no one has called me back. 

Every time I call about this issue, it's starting all over again with a new person.

This scam is incredibly clever. Well done AT&T. You got me, because now what do I do?

I'm stuck in this plan that I did NOT agree to with zero recourse.

And the $100 difference is the installments?  

It's been a week and AT&T doesn't work that fast. File a better business bureau complaint online. It's forwarded back to AT&T upper management someone will call you.

When I asked about that, AT&T told me they had NO RECORD of my husband's iPhone 14Plus OR my iPhone 13pro ever being turned in for a trade.

This is the issue; this is what you need to focus on. The salesperson took your phones to trade in and that wasn't what happened. He should have given you a receipt which you can provide the person who answers the BBB complaint which should help in getting this fixed more quickly.

*UPDATE: I finally got someone on the phone today, who tracked down my 2 missing phones and applied the discounts to my account. Then after making some other changes, he adjusted my bill to a little less than the promised amount. He made the comment, "You would've gotten this rate if the guys would've done their job right." 

*CONCLUSION: I stand by my "BEWARE" warning. I will never make this mistake again. It's been five months and repeated, hour-long phone calls trying to get help with this situation, with only breadcrumbs to lead me to what went wrong. I'm astonished at the utter incompetence of AT&T customer service--or just the plain disinterest in helping me at all.

As quickly as Nick was able to rectify the situation today, I had to wonder why Travis couldn't do this on 11/25; why neither Marley nor her supervisor Cowanda could do this on 11/30; why Abbie couldn't do it on 12/8; and why all Katie would tell me on 12/4 was my case had been "escalated." Yet NO ONE ever called me back. 

This is so far beyond the pale, I'm still considering posting this experience on the Neighborhood forum app if only to protect my neighbors from going through what I've been dealing with since July 7. There has been zero offer to credit my account the $300 over charge I paid on my Aug-Oct bills.

Switching wireless service from Verizon to AT&T = Zero stars, do not recommend.

This exact same thing happened to me. I had an AT&T sales rep show up to my house uninvited at the same time AT&T Direct TV was coming to provide me service. The rep told me if I switched from Verizon to AT&T, my bill would be $50 lower and we'd all get new phones. I had 6 lines to switch. He took 7 phones though because we needed to trade in 2 phones on one line to get the cost for that new phone down to $5/mo. I don't know what happened to all the phones, however I'm not getting any trade in credit for one of my lines. It's been 8 months. In addition to that, the rep called his manager so I could see what else they would offer to entice me to switch. He offered me 4 monthly credits of $100 each to help offset what I'd have to pay Verizon for leaving early. I've not gotten those and the manager won't return my calls or texts. The sales rep says there's nothing he can do. When I called the loyalty program, I was told there's nothing they can do and I need to work it out with my sales rep and his supervisor (who again, won't return my messages). So far, I'm out of over $1000 due to making the switch and AT&T not honoring what I was promised, and that amount will continue growing so long as month after month I don't get the trade in credit I was promised.