8 Messages
No 5g and 4g internet is even worst and i paid for 12 month total waste of money
I purchase the service and same day after activated i dont get single bar at home no5g at all and 4g only 2 bars and its switch between 5G and 4G and internet is 1 mbps to 6 mbps and upload 0.12kb to 0.350kbps
i told them to cancel this service (Edited per community guidelines) i am not even able to talk its delay and braking voice and texting
my old service provider mint mobile 5g download speed 480mbps to 600mbps download and upload 40mbps
worst service ever
yogeshandpatel08
8 Messages
2 months ago
speed
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yogeshandpatel08
8 Messages
2 months ago
no upload speed at all
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yogeshandpatel08
8 Messages
2 months ago
from google
speed test
Agent from AT&T work for 4 hr advice me troubleshoot and i am IT person i know alot things too but speed is very very low
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hello yogeshandpatel08,
We understand you’re experiencing slow internet speed. Slow data speeds can be frustrating, especially when you’re paying for 5G. Let’s explore some possible reasons and solutions:
Network Congestion: In some areas, network towers may be undergoing maintenance, leading to slower data speeds. This can affect both 4G and 5G. You mentioned using your phone in zip codes 85296 and 85142. It’s possible that tower maintenance is impacting your experience there1.
Phone Provisioning: Ensure that your phone is provisioned correctly for 5G. Sometimes, incorrect settings can impact performance.
AT&T’s Low-Band 5G: AT&T uses a limited portion of its 850MHz spectrum for low-band 5G. If other factors (like better 4G performance) outweigh the benefits of 5G, your phone may not switch to 5G automatically2.
Wi-Fi Calling: Consider using Wi-Fi Calling when you’re near a Wi-Fi connection. This can help keep you connected in areas where data speeds are reduced.
Remember that network performance can vary by location.
I hope this information helps.
Looking forward to hearing from you!
Thank you,
Jessica, AT&T Community Specialist
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dwill05
ACE - Master
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11K Messages
2 months ago
OK. That’s why there is a grace period for trying out the service. If it’s not working out, cancel and choose a different carrier with better service. Is there a question?
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formerlyknownas
ACE - Sage
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118.4K Messages
2 months ago
All three major networks have a way of trying their service for free, For a limited time and with a throwaway number
AT&T can be tested free through Cricket.
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hello @yogeshandpatel08,
Thanks for reaching out to us, and we're right here to look into this and get this resolved.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.
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yogeshandpatel08
8 Messages
2 months ago
I called within active my service and i am very low network inside the home and its ok out side the home
But when i talked at&t agent they told me its non refundable so i am stuck with 12 months they cannot resolve the issue and
My zip code 60018.
I am not able to talk on phone calls its braking voice like i got 5 calls 3 calls literally i have to step out side from home to listen properly
This is not fare that at&t service.
I also go out like 1 mile away from my home and i see my phone and service is working well i got 405mbps speed internet and network is full that clearly indicates that my phone settings and capacity of my phone is good
Only issue is the home they dont have enough network range.
Other bad things due to network switch 5g to 4g in my phone thats make my phone hot and drain battery faster
Thank you
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Lockdowncraziness
Former Employee
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2.8K Messages
2 months ago
Prepaid is not refundable. The terms clearly state that. Also, service is not guaranteed, especially INSIDE.
(edited)
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yogeshandpatel08
8 Messages
2 months ago
Thank you for reply but i contacted them at&t and agent told me no and they clearly say its non refundable if i have to leave the service i might loose 305$ i dont know nothing they can help
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