1 Message
Not receive trade in value as promised
Hello, II’ve been a loyal Att customer for 30+ years… I’ve had very good service and support from AT&T and since moving to Syosset, the Woodbury office has been quite helpful when needed until now😫. After being told that only the local store could assist me by customer service, I followed up with the store and was advised by an employee under manager Jimmy, a trade-in issue would be taken care but would take a few billing cycles. Great news! I gave ample time to follow up and unfortunately it has not been taken care of as promised so I went to the store for follow up. Understand the prior manager “Jimmy” is no longer at that location and under new manager, “Javier” and in the end, Javier will not take any ownership for resolution assistance since he wasn’t there 😫😫 . I called AT&T and currently in a 2+hour que for a call back. hoping someone in this group has a contact for a Regional or District manager or other contact who could perhaps help 😫. Any advice appreciated… just so draining, thanks in advance 😬
dwill05
ACE - Master
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11K Messages
29 days ago
There are no alternate contact numbers that get you direct to a specific person. All you will get is generic customer support, and you get who you get.
https://www.att.com/support/contact-us/
You can also file a BBB complaint that gets escalated to upper management.
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formerlyknownas
ACE - Sage
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118.4K Messages
29 days ago
I read through your post and what I did *not see* written is:
1. the phone you purchased,
2. the phone you traded in,
3. and that you are on on or switched to an unlimited data plan in order to qualify for the promotion.
4. I also don't see that it's been at least 90 days since you traded in your old phone,
5. or that you have a receipt if you traded in person, or a counter receipt from the post office if you traded in by mail.
If you have all of the proper documentation and met all of the requirements for the promotion, you can certainly present all that to AT&T and they will have to honor it.
If you did not meet the requirements of the promotion, AT&T would only give you a one-time book value credit for the old phone.
This is a sample of a typical promotional offer:
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