Old bills

This is correct for postpaid ⬆️⬆️⬆️

Prepaid users have 6 months of usage information and history online only. There is nothing older than 6 months, there is no paperwork, and there cannot be any Bill reprints because prepaid does not have a bill.

I already called. ATT customer service said they couldn’t get bills past 18 months. I’m not a prepaid. Been with ATT for almost 18 years. 

Then call again. Perhaps you got a clueless agent but you need to specify you are requesting bill reprints. 

We are here to help provide you with your bill reprints, @Uf1996.

Thank you to the ACE's for the response. 

Let's meet in a DM to further assist you with your bill reprints. You will find a chat icon next to a bell icon in the upper right corner of this page. Our next message will appear there. 

Thank you for contacting AT&T Community Forums. We look forward to chatting with you soon. 

Clarissa, AT&T Community Specialist 

I am also not having any luck on this.

Clarissa, can you please help me?

Hi,

I'm having the same issue and was wondering if you can help. Thanks!

The last 16 months of bills are available online.  Anything older than that you have to call & there’s a charge.  I believe bills only go back 7 years.

Did you not read the responses above? Call and ask for detailed bill reprints and be prepared to pay for the printed copies.

I have called and talked to 4 different worthless customer service reps to get detailed usage reprints and nobody can assist.