Contributor
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2 Messages
Problem with an online trade in
I called the customer center four times. Each time I explained how my trade in was not a donation and how I waited for over 5 weeks. Each time a different person answered saying how they were sorry for me. All they did for me was send a mail to the customer service to escalate the problem and asked me to wait for a few days for a response. No response came. I checked the status of my trade-in and it currently says my device is processed and stayed that way for a few weeks. PLEASE SEND HELP for me to receive 140$ for the iPhone 6.
akoxeno
Scholar
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147 Messages
7 years ago
I posted a similar problem yesterday and wonder why AT&T is failing us and wanting to limit our future with them.
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formerlyknownas
ACE - Sage
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118.4K Messages
7 years ago
You know the iPhone 6 sells for $350 on eBay right?
Contact ATT by private message here @ATTMobilityCare.
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ATTHelp
Community Support
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232.9K Messages
7 years ago
Hi @Hwro88,
Trading your device in should never cause this trouble. I can certainly help you!
In order to investigate this further, I will be sending you a private message directly to your Forum’s Inbox. Please be on the lookout for it so we can discuss this with more attention, I would like to get to the bottom of the problem!
@akoxeno please send us a private message to @ATTMobilityCare I want to be sure anyone experiencing this issue is taken care of too!
Thanks and you all have a great day!
Adrian, AT&T Community Specialist
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