Tutor
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7 Messages
Representatives will LIE to you in CHAT and not give you credits you deserve.
I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to the company. CHATS are binding, but they don't care. This chat was from today!
bpot555
Tutor
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7 Messages
9 years ago
I recieved $0 after 1 hour in Chat.
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Busternutt
Professor
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3.2K Messages
9 years ago
Don't know where you got the idea chats are binding. What is binding is the original contract you agreed to. NO carrier pro-rates the final month.....none. That is spelled out in your contract.
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formerlyknownas
ACE - Sage
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118.4K Messages
9 years ago
Which is what chat should be telling customers, rather than making them more angry with a promise that can't be honored.
I don't know how they are trained, but it doesn't seem to be very good. At the very least, they should say, " I will put in a request for a credit, but it will have to go through approval before it is issued".
I totally agree that customers have been spoiled with exceptions to their contracts for decades. Now all carriers are sticking by the letter of the contract, and like any spoiled child, customers are having a self centered fit.
Rather than spit out the truth, all carriers are just using fine print and are grateful the other carrier is being just as cagey.
It shouldn't take Net neutrality rules to get carriers to be honest and fully disclose policy to customers.
😏. Too bad I'm not in charge....
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bpot555
Tutor
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7 Messages
9 years ago
They have an obligation to honor what they say in chat, as do they do with when you talk to them on the phone. I'm not asking the bill be prorated I understand that, but they double charged me (Literally) and can't even give me a credit for that.
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi there @bpot555
I’m sorry to hear that a promised credit was not applied. I’d be happy to look into this for you! Can you please send me a private message by Clicking Here and include the following information?
Thanks,
Charise
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formerlyknownas
ACE - Sage
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118.4K Messages
9 years ago
I don't like that they weren't honest with you. But there is probably a good reason you got billed.
You would be billed for a months service and any early termination fees or the remainder of any Next installments.
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bpot555
Tutor
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7 Messages
9 years ago
@lizdance40 no there was no valid reason, I got charged 4 times for one line.
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formerlyknownas
ACE - Sage
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118.4K Messages
9 years ago
Have they verified your service was indeed canceled before today?
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