When the AT&T store is not resolving the issue about your new connection, how to escalate?

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@l.gorityala wrote:

I was wrongly informed by a AT&T store agent when I took a new connection. I tried to contact the customer service and the store but they are not resolving the issue and on top of that store manager was so rude. 

When we ask her manager details she refused to provide the details and she was like do whatever you wanted to do. This kind of attitude I have never ever seen in my entire life. I also asked her to give me that in writing saying 'I don't give my manager details' but she refused that too. 

 

I just wanna escalate it to her regional manager, but I don't know how to get that information. Can any one provide details on how to escalate this issue to their supervisors or AT&T compliance team or something? This happened in California AT&T store

 

Thank you,

One more victim of AT&T

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How were you misinformed? 

Oftentimes, misinformation won't lead to any changes. 

what @MicCheck said

There are multiple issues. Firstly the line charges per month, the agent said its gonna be $20 since I am adding 6th line to my group, but I am getting charged $30 per month. Secondly, on Iphone X they offered 50% off and I supposed to get $19 credit every month but I am getting only $16. I didn't even ask for Insurance at all but I have charged $12 and they are not refunding that amount I have paid for the first month. When I paid taxes on that day, they charged me $30 extra for some accessories, when I asked they don't have a clue about why they are charged that amount. The only answer they have is the person who served you that day is no longer working for that store, so they cannot resolve the issue. 

Can anyone please provide any email or Phone number to escalate my issue? I thought this forum is monitored by ATT administrators but it looks like they really don't monitor all posts here. If anyone can provide any kind of information to escalate this would be greatly appreciated. Thank you

There are no magic emails or numbers we can give you  other than whats on the website

This forum is comprised of regular customers to communicate with other  customers to offer advice and share experiences same as any other user. This is a public forum  Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts (ten thousand plus a day) are simply too many posts for these agents to respond to each one of them. The most effective way to get any issues resolved in the forums is to use the contact link on the bottom of the page or call 1-800-288-2020. Some of us are employees but we are here to represent the forum with our knowledge and do not represent AT&T with our responses.

@l.gorityala

Maximum credit on on the iPhone 1/2 price offer was $960.   

The $30 charges are activation or upgrade fee.  

Oh wow really!! Two main reasons to post my question here...Firstly, I didn't get any proper answer from them except 'go and talk to the AT&T store' on the number you have provided (thank you for providing the number). Secondly, I have seen lot of Solved posts in this forum and was thinking my issue will be resolved here too. Thanks for proving me wrong sir. 

Hi  lizdance40: 

They didn't mention anything about the maximum credit, but now when I am complaining they are saying maximum credit is only $500. Also, there was another $30 for activation fee too on top of my regular line charges $30 (The store agent said it will be $20). 

Hello friends,

Within how many months I can port out from AT&T, is it 2 months or 3 months?

Thank you.

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@l.gorityala wrote:

Hello friends,

 

Within how many months I can port out from AT&T, is it 2 months or 3 months?

 

Thank you.

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You can port out at any time. What makes you think otherwise?