4 Messages
Why does the AT&T help chat not have any way to access a real human representitive?
I recieve additional charges on my bill which require me to call AT&T EVERY SINGLE MONTH! This month I was charged an additional $30. When I called the customer service number I am told (by a bot) that My call will be answered in 45 minutes to an hour! In the meantime I try to use the "Chat online with a representitive" option & find that it is TOTALLY automated & has absolutely NO WAY to talk to an actual person.
Lockdowncraziness
Former Employee
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2.8K Messages
2 months ago
What makes you think the charge is not valid? The bill is very detailed. What does it say the charge is for?
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JefferMC
ACE - Expert
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36K Messages
2 months ago
What happens when you type "Human" to the chat bot?
(Though I would warn you, the chat representatives are very focused on upsell and not necessarily problem resolution.)
(edited)
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JefferMC
ACE - Expert
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36K Messages
2 months ago
OP has basically opened another thread about the same set of issues at:
https://forums.att.com/conversations/wireless-billing/extra-charges-on-my-dsl-bill/664ba08afcc69150148a7d78
no reason to have two threads.
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