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Contributor
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1 Message
Why is ATT&T stealing money and getting away w/it?!
I was charged twice for my bill this month. I have it on auto pay and had I not been looking through my bank account I would not have known. When I called to correct it the employee acted like she couldn’t see what I was talking about and even asked if I could see my bill. OF COURSE I CAN SEE I had been charged twice...why would I call to complain if I couldn’t?!
Supposedly after 20 minutes of a run around she refunded the money continually repeating, “no worries”. WRONG! I am worried and frustrated with the situation! I asked to speak with a manager but she said no one was in yet. Then she told me they were in a meeting. She would not give me her employee ID. Only that her name was “John” but she pronounced it Jen, (she of course had an accent I could barely decipher and I can only assume she was outsourced).
I’d like to file a formal complaint and I’d like some retribution. I am NOT a happy customer! For all of the money I pay for the crappy service I receive I think I’m due a little more than, “no worries”.
MicCheck
ACE - Expert
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14.4K Messages
6 years ago
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formerlyknownas
ACE - Sage
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118.4K Messages
6 years ago
If you are paying by credit card, or a debit processed as a credit card, your payment may be taken 6 days after the bill is posted, rather than 19 days after.
If that’s the case, yo were notified by email 2 months early.
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