After being without service for 21 days because no one could troubleshoot the actual problem, AT&T has come out twice to bury the line but instead of burying anything (last line they brought was defective) they decide to leave their trash in my back yard. 7 cut zip ties, 2 green service tags and

I've just had the worst customer service experience with AT&T.  It all originated last year when a coupon from AT&T for a free movie did not work.  As a replacement, they offered free HBO and they assured me they would cancel the service after the promo period so I wouldn't pay any additional fees. 

WHY IS IT THAT EVERYTIME I CALL AND ASK QUESTIONS ABOUT MY BILL I GET RUDE AND DISRESPECTFUL REPRESENTATIVES? THIS TIME THE GUY SAID HE DIDNT HAVE TO GIVE ME HIS NAME OR EMPLOYEE # AND THEN HUNG UP THE PHONE ON ME! I HAVE CHARGES ON MY BILL AND I DONT KNOW WHY THEY ARE THERE BUT WHEN ITS TIME FOR AT