Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (71)

Relevance
Selected Relevance

Accepted Solution

Official Solution

S4 Mini Showing H+ only!

First time posting, so any help is appreciated. 1) what is the difference b/t H+ and HSPA+ and 4G/LTE? 2) if they are in fact different, as noted above, my phone is showing h+ only (after i changed my APN from out of the box). does this mean i'm getting 4g? the 9195 model of the s4 is supposed to be

Questions

18.9K

2

0

0

Accepted Solution

Official Solution

4G LTE Speeds super slow every night!

I just signed up for ATT's WHPI plan, which is now just called the Wireless Home Phone Unlimited I guess with an add on data package. I had the Unlimited Plus plan but we started experiencing very slow data speeds (

Questions

16.8K

4

0

0

Accepted Solution

Official Solution

LG G3 not receiving photos in texts

We have an "international" LG G3 phone and it seems to work fine here in the USA except for two things.1) Some people text and send pictures, but the pictures don't show and won't "download."2) There is no indication of Data mode (4G, 4G LTE, 3G, etc on the phone itself. LTE is not listed as a set u

Questions

5.9K

14

0

0

Accepted Solution

Official Solution

Bring your own phone issue.

I brought four phones over from Verizon. Three of them worked flawlessly, but my fourth is having issues. My LG V30 IMEI is not showing in their system. Calls and 3g work, but it refuses to let me connect 4g. I went into the store and called in, but no one can help. I was told its an invalid IMEI an

Questions

548

1

0

0

Accepted Solution

Official Solution

Unlimited pre paid & hot spot

Hello,I have the unlimited prepaid plan (60$/month, unlimited texts & calls, 2Gb of data).4G is working great but when I try to activate the personal hotspot on my iPhone it asks me to call to activate the option or go to the AT&T website. I didn't find anything related to tethering in my options so

Questions

10K

4

0

0

Accepted Solution

Official Solution

AT&T Internet Options - Bring The Internet To You!

3 Ways AT&T Brings The Internet To You!   With advancing technology, AT&T is able to provide more ways for you to connect! Just because AT&T home internet is not available, does not mean other options are not! Check out how AT&T brings the world to you and how you can connect

Questions

34.8K

6

0

0

Accepted Solution

Official Solution

Visiting the US, buying data to use

Is it possible for me to obtain a SIM from an AT&T store and add data to it whilst I'm visiting the US? (Is there a plan which allows me to do this?) This would only be temporary (less than 30 days). I have an unlocked phone.This would be a huge advantage to me, since it avoids roaming costs.

Questions

1.4K

1

0

0

Accepted Solution

Official Solution

Voice on 4G with feature GoPhone

If I get a 4G-capable feature phone, as a GoPhone without a data plan, can I use the 4G for voice when I'm in an area where the 2G/3G signal is non-existent or too weak to use?  (I know the GpPhone needs to be AT&T or a compatible unlocked GSM phone - I've been using unlocked GoPhones for years).  I

Questions

1K

2

0

0

Accepted Solution

Official Solution

Recent issues with Switching from LTE to 4G and back on iPhone 7 iOS 11.4.1

So both my wife and I, both owning iPhone 7's on iOS 11.4.1 are having issues with switching from LTE to 4G and back. I believe this should be happening automatically but it does not.  This has been happening for the last few months for me. This was also occurring while on a trip to California. I li

Questions

2.2K

5

0

0

Accepted Solution

Official Solution

Terrible Connection Inside & Outside of Home

I have a Galaxy S5 phone 🙂 works great except for the terrible connection to ATT where ever I am. When at home in a residential area blocks away from a tower it felt like someone was blocking my 4G LTE usage although my phone showed I was connected with a nice connection. I recently bought another

Questions

2.4K

40

0

Accepted Solution

Official Solution

How to Disable Phone's 4G LTE and Use 4G ?

Does anyone know how to disable 4G LTE on a typical Samsung Galaxy smartphone and use just regular 4G? I've looked around online and come across various "hacks", some of which I've tried to no success. I'm seeking a stable solution. I have a Samsung Galaxy S4 Mini, direct from AT&T. Sometimes I don'

Questions

44.1K

14

0

0

Accepted Solution

Official Solution

Closed

Dual SIM Technology – Information From the AT&T Community Team

Have you heard of Dual SIM? Wondering what Dual SIM is? Wondering when it will be available? Already know about it and want to take advantage of this feature? We've got you covered!   What is dual SIM? Dual SIM is a feature that allows you to have 2 active numbers, plans, or accounts on one

Questions

7.2K

3

0

0

Accepted Solution

Official Solution

whats the reason behind at&t labeling 3g as 4g?

is there like a specific reason why at&t labels their 3G network as 4G, and then their 4G network as LTE?also kind of an irrelevant question but why do some countries show LTE as "4G" but att shows 4G as LTE, for example vodaphone au shows 4g instead of LTEwow dont get dizzy from reading that lol

Questions

703

4

0

0

Accepted Solution

Official Solution

Moving to the US- can I get 3G/4G/LTE data?

I will be moving to the US shortly, and so I have been searching up about phone compatibility. Until I decide on a new phone, I will be using my Lumia 920 (unlocked) that I bought overseas. Below is the relevant information about my Lumia 920. Can I connect to AT&T's LTE/4G/3G? LTE network bands: 1,

Questions

2K

2

0

0

Accepted Solution

Official Solution

Samsung infuse undocumeted icon in alert area,

Hi, I just bought this device and after using it for a few days now, there is an undocumeted icon in the alert area. It looks like an orange or red arrow pointing down at a small rectangular box, Can anyone tell me what this means? Thanks, JD

Questions

3.6K

8

0

0

Accepted Solution

Official Solution

Using Verizon-branded Samsung Galaxy Note Edge on AT&T with 4G

Hello,  My wife and I are switching to AT&T and bringing our own phones.  We're experiencing perfect functionality after the in-store tech set up our APN.  He couldn't get us connected to 4G, though, so our phones are only displaying the H+ symbol.  4G might be a deal-breaker for us, and I'm trying

Questions

5.8K

4

0

0

Accepted Solution

Official Solution

LTE no longer working--on my phone? in my area?

I live at/near Aurora, Illinois, a city often considered a suburb of Chicago.  I recently noticed that my Google Pixel XL no longer uses LTE.  It uses 4G instead, except when making a phone call it goes into H+ .  I don't know whether other AT&T customers in my area are seeing the same problem.I ran

Questions

590

3

0

0

Accepted Solution

Official Solution

When is 3G being shutdown?

I have a 3G ZTE Z222 of which I'm fond. My friends with Sprint have been notified of an imminent Sprint 3G shutdown. I searched that topic on this forum and found that my phone will be good till 12/2012 or "such time as there is a national shutdown."  I need something more specific as flip-ph

Questions

50.2K

102

0

0

Samsung Galaxy Note 4 International Version

Hello,I am currently working in China and would like to purchase a Samsung Note 4 to use while I am here.  I will be returning to the U.S. at the end of the year, and I would also like my new phone to work with my current AT&T contract back in Minnesota.  The specs for the phone are:2G (GSM) GSM850,

Questions

835

1

0

0

Irma relief for 4G for Florida customers

We are using more data due to hurricane Irma due to power outages and wifi being down. I was told only relief was free talk and text but most customers pay for unlimited so that isn't really a help to the majority of your customers. Can you please see what you can do. Other companies are helping wit

Questions

339

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.