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ISB7000 replacement

I have had a lot of problems over the last 2 years with uverse, but the first 5 years before that were great.  I think I've almost gotten all of my problems fixed.This is my most recent problem. I have an ISB7000 wired stb, that has a problem where it shuts down and the only way to reboot is to disc

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ISB 7000 Replacement try #2

Sorry for reposting this, but I attempted to deal with this a few months ago, and was told to PM u-@attu-versecare, which I did and received one response.  But when I replied to the response with my contact info, I never heard back from customer support again.  So once again I'd like to solve this b

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