Learn how to resolve Intenet Issues on your Samsung, Sony, LG, and other Smart TVs Did your smart TV recently lose its internet connection? If so, the following steps may help resolve the issues you are having.   Things to try for your SmartTV Make sure your internet is connection is working

  Not to worry! Below are a few things you can do to restore functionality and get back to enjoying your U-verse service! Before you begin troubleshoot your remote, know this. The remote uses light to send the signal to the receiver. If anything is blocking the receiver, this can affect f

When is the update coming for my smartphone? The Update Is Out, Why Can't I Download It? You're wondering why your device has not downloaded the latest update, am I right?. The simple answer is, the update may not be ready just yet. Some updates are rolled out slowly and not all devices will get th

Login and Email Solutions Resolve issues like: Password Issues Login/ Sign-in Issues Webmail solutions Compatible Browsers Email going to trash Client setup help POP Settings Spellcheck Mail Delivery Error Announcement: If you received an email to set up password recovery options

​​Learn why your app is not working, fixes, and how to report problems ​​ ​​ ​​ ​​ ​​​​ ​​ ​​Did you try to launch an app but nothing happened? Try our troubleshooting steps below: ​​ ​​ ​ ​ Connect to the mobile network - If you are Wi-Fi, disable it and try again. The app may need a direct c

Learn what could be causing the website not to load and how to resolve Are websites not loading? Is your browser running a bit sluggish? Having trouble with att.com? Check out the fixes below to resolve things like: Website loading issues The dreaded spinning ball or hourglass Picture loading issue

Digital Phone - Do Not Disturb Call Feature   We understand that some of our members are not receiving phone calls. This could be related to a feature known as Do Not Disturb. This feature prevents all incoming calls from ringing through, giving callers a busy signal. In some instances, this

  How to stop unwanted or harassing calls? Deal with annoying or harassing calls as soon as they start. Help protect your privacy with these tips:   Add your name to the National Do Not Call Registry by calling 888.382.1222 or visiting www.donotcall.gov. Make sure you a

​​Learn what you can do to get your shortcodes working again ​​ ​Many apps use Two-Factor Authentication to verify your identity. If you're like me and switched your phone recently, you need to verify your identity with some apps like Gmail or PayPal in order to use them. If you do not see the text

All device connecting but one? We have solutions!   If one device is not connecting to the internet but others are, we have some solutions for you. Sometimes it's as easy as 1,2,3: Clear cache and cookies Restart the device Restart the modem/router If that does not work, make su

If you have just started having trouble or your service has been acting up for some time, check out some troubleshooting steps below. These steps below have been provided by the U-verse Community Managers and are the most common fixes based on their interactions with other forums members. Note:

Learn how to improve your Wi-FI speeds and why your internet is not working like you think it should First, let's try some fast fixes to speed up your Wi-Fi. Restart the modem Clear up the modem environment Turn off devices not in use This clears up the backend process that may be slowing yo

It is Football Season!   We love football. We don't like it when we can't watch it! If you're having trouble with the broadcast, the steps below can help!    The Fastest Fix A reset is one of the fastest fixes for TV service issues and the dreaded red x. Modem (Re

Get Back In The Game!      Hi all!   I hope you are excited as I am for The Super Bowl! It is going to be on your local CBS channel!   If you are not able to see The Big Game or having trouble with the broadcast, we have some steps below that should get you back in

Hello! After reviewing the ‘Text and Data’ field from ‘Account Overview’ it showed a ‘SMS Text’ message was sent to the mobile device on 08/08/15 at approximately 2:00pm. But the inbox on the mobile device never received a ‘SMS Text’. The last ‘SMS Text’ received was on 08/05/15 at approximately 10:

Learn why your hotspot may not be in the best place to get a signal   There are a few reasons why you may be having trouble with your HotSpot connection: Device or Electronics near your HotSpot Walls & Building design  The number of people surfing or streaming How far away you

Hello all, We are aware of an email issue that is preventing our members from logging in. We do not have a time-frame this will be resolved but our teams are actively working to address this.   Logging in using login.yahoo.com is a workaround.   Thanks ATTJohnCS, AT&T Commu

Learn how to resolve Group Messaging Issues Having trouble sending a text in a group message? What about just sending a text? Are you missing the conversation? That is never good but we can help with that! Android users cannot see iPhone Messages If your previous device was an iPhone and used iMe

Help! Suddenly my phone will not receive group messages or pictures. I can still send and everything else woks. All settings are correct. Is this something from an update? What setting can I change or uninstall to make this work again? Not getting group mms messages costs me work. Help! Thanks in ad

Have service for 2 months now. No news of reward card. Checked on reward website- no reward found on my account. Chatted with agents- no records of it. Called 800-288-9983 and was told to call another number. Called 1-800-675-8459 and was put on hold forever. Still have not reached anyone for help.