Rather than wait on hold for hours, I'm hopeful that someone here may have the answer. I'm on ATT's original grandfathered unlimited plan.  My month ended on April 20th and I am about to receive my bill with the price increase, freeing me from my contract.   However, I understand that ATT does not p

My service has been suspended due to a past due balance.  I got a call stating my account could be terminated if I do not pay but did not state when that would occur so I want to know how long can my account be suspended before they terminate it.  Haveing that information is helpful as I want to get

AT LEAST YOU ARE GETTING OFFERED SOME KIND OF DEAL TO STAY. I had U-verse since the day it came out and it was always a good deal. I had a package of U300, with four receivers, HD fee and the fastest internet offered, always upgraded as soon as available (I was getting around 75Mb last time) and I w

So here the issue. I live in Arizona, my family and I went on a vacation for 2 weeks to Cincinnati Ohio area. During our stay we ventured into the Florence Kentucky area. On 1/10/17 we ended up at an at&t authorized retail store. Looks just like every at&t store does. I ended up buying a Galaxy S7 f

Hi,  I got a Debt collection letter from ERC.  They said I did not pay certain amount at Aug 2012.  Since I terminated my account at June 2012 right before I left US, I do not understand what this is.  I called AT&T and even AT&T could not find any information about this.  So I asked ERC to send a p

Ipad $10.00+plan $30.00+$15 data overage+taxes=Previous bill $56.38New iphone 6 $40.00+$44.50 activation+$100 plan+Ipad $10.00 +taxes 6% should equal about $210.41 right? Prorated charges  $53.48........plus 210.41 = $263.89!!!!!!! How is it possible to have a bill that seemingly combines the old pl

I'm sure you're wondering why I'd want to do such a thing. I would like to pay the ETF to get out of my current 2 year commitment so that I will not be charged additional "access fees" each month because I have a mobile share plan & am under contract. I still however, want to keep my plan and all li

I currently have AT&T phone and DSL service at my home, have had the number for almost 30 years and the DSL at this address for over 10 years. I am moving a short distance to a different home. In attempting to move the service I am told that they will not move the DSL to the new location. This move

I requested to terminate my service with AT&T as of 10/21 and refund a prorated money back they charged.  Cancellation department says I already paid through next billing cycle (11/11) so there would be no prorated money back.    Simply put what they are saying is that, they will continue to charge

Ohhh I was furious this weekend. I call AT&T on Tuesday 04/08 to get high speed internet. I ask for cable internet and am told that is what I am getting. Okay cool. It was to be installed on Friday 04/11 by 8pm. I get the modem...it's DSL...so Strike 1.   8 pm rolls around, no installer..