Hi, I have been ATT Wireless customer 8+ years. In Dec 2017, I was pitched an attractive promotion package for Uverse Internet and TV with low combined price, no one-time fee,  and Visa Gift card. However, the bill does not reflect what I was promised. I spoke to multiple reps including the customer

So here the issue. I live in Arizona, my family and I went on a vacation for 2 weeks to Cincinnati Ohio area. During our stay we ventured into the Florence Kentucky area. On 1/10/17 we ended up at an at&t authorized retail store. Looks just like every at&t store does. I ended up buying a Galaxy S7 f

Ok now that I've calmed down, let's discuss AT&T. I took my hotspot to the local store because it was saying no battery. The guy simply took the back off and the battery came on. I was happy. Then he says I can save you money and you will have unlimited wifi and data. Ok sounds good. From $212.00 to

When you are told something in the chat box when shopping on the AT&T site it is not necessarily the truth. Was told one thing in chat only to have a AT&T rep tell me that the information that i was given was not correct. That I could return the Phone under the buyers remorse clause. So now I take a

Does anyone have experience contacting the FCC regarding unauthorized charges from ATT Wireless or other wireless carriers?  Any advice on that process would be much appreciated.  I have included a link below to the section of www.FCC.gov where complaints can be filed, but I'd love to hear about any

Experiencing the worst (non)-response from any company I have ever done business with.  After being offered a "promo" tablet, a new in-authorized line of service was added.  When I tried to cancel I was then offered a lower rate to not cancel with the understanding I could cancel at any time.  But n

I have a go phone with att for maybe six years.  I have always been able to receive and send pictures in a text without  being charged for it.  Now out of the blue att is charging me for every picture I am sent of my grandchildren.  I called and they said that is the plan you have.  That is not the

I really just dont understand it. I mean i work so much i rarely use my internet until around what i have come to understand as peak hours. Now for awhile i thought to myself "Brandon, you ONLY have the elite service" you know 6mbps and it during the peak time so maybe thats why i am having issues w

I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to

I posted this in reply to another with same issue but am reposting to make sure this is seen by AT&T.  I signed up for Internet 50 at $40 a month. Installation went fine. Logged into account and it says Internet 50 service. The next day it changed to Internet 24. Chat tech told me a glitch during si

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

I just gave up my grandfathered unlimited plan to switch to the new Unlimited Plus plan.  Before doing so I chated with a customer service rep, because I had some questions about the details of the plan.  I specifically asked if corporate discounts will still apply.  Through my company I get a 25% o

We are long time, high volume customers , however in a very lengthy conversation for the purpose of correcting our vastly inflated account, I was informed we had earned 2 'free' iPhone 8s. I reminded the rep why I'd called in the first place and informed her I in no way wanted no numbers or devices.

I just ordered a new iphone 6.  Then my visual voice mails stops working on my current iphone.   I call the local store...they tell me its suspended until I activate it on the new phone.   I had voice mails that were VERY important to me on there.....from my gf that was killed in a car accident...an

Buyer beware at the store. I went to Store at 2801 Derek Dr., Lake Charles, Louisanna and bought a wireless hotspot. After 12 days I return the hotspot and was told by the store manager I would get wave any fees associated with device after I sign up for home internet. Device was return and home int

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

I had been a long time ATT customer, but getting ready to dump them because of their dishonest business paractices. I called ATT in August to complain about poor service I was recieving. The representative offered me a 50 credit. However she did not mention or disclose that by accepting the $50 doll