I canceled my internet service TWO weeks ago. Yesterday I was billed for an entire month. I called and she said 'Yes, you're on auto-pay. Nobody told you about that when you canceled?" Uh, no, because AT&T are the most unhelpful peopel on the planet. I guess they START your bill like 3 weeks in adva

To Whom it May Concern: About 5 months ago (Jan 2018), my husband reached out to DirectTV and AT&T to ask if we switched from Direct TV to Direct TV Now if we would loose the promotion we originally signed up for through AT&T. He was told by BOTH companies that Direct TV Now is still eff

APPROX. 6:45 PM 7/5/17 810-245-1500 ATNT STORE LAPEER MI, Called asking was my fiance around, ( the account is under her name and my number is secondary). i informed them no. The store associate proceeded to say that they needed the APPLE ID for a device that was traded in over 2 Months Previously.

Why can't an AT&T tech arrive within the service window scheduled?  I am sick and tired of the disrespect shown by this company for their customers.  They lost my cellular contract and now they will lose my Uverse.  Over $500.00 every month to AT&T for TV and cellular and they cannot show up to fix

We had the AT&T Fiber 300 mpbs package installed around December of 2018.  From day one we have had nothing but problems and very poor performance.  We routinely get download speeds between 6 MPBS (yes, 6) up to, at best, 50-60 mbps.  Upload speed is better but I don't really care about upload speed

I just spent two hours on the phone and in chat online in an attempt to shut down my gophone auto-refill for a phone that I don't even use since my wife and I signed up for a new account together.  In an attempt to stop the charges to my credit card for a phone I don't use (and the agent at the stor

Well, here we sit waiting for our service to complete a 30 minute stream and are now at 37 minutes with 20 to go in the show. This week received a notice that we would be charged $35 if our DSL was disconnected in response to my complaint earlier this month, I guess. If you suffer the same, you may

So my nightmare began when I purchased my new home and tried to transfer service from one address to another.  I had up until this point been a loyal uverse customer for four years.  I was given date after date of the install and it was continually cancelled without notification even though I was ta

I purchased an Iphone charger bundle ($50) from a (authorized retailer) AT&T store while out of town on September 27, 2019.  A week ago it stopped working, when I purchased the charger the stores printer was not working so I did not receive a paper receipt.  No big deal, its in the computer so I don

It is hard to know where to start.  First of all I suppose I could start by stating that AT&T employees are clearly trained to follow policy no listen to customer needs.  Not only that but they, like comcast have no accountability.  I recently have had MAJOR issues with my service, even to the point

My internet has been dropping constantly since installation. It’s worst at night—it dropped about 11 pm, and it’s now 4:30 am and not coming back up. It does this daily at various times and restarting the gateway and reseating Ethernet cables only works 1/4 of the time. Any suggestions? i tend to wo

It started towards the end of July. I received a phone call from an ATT rep and at some point throughout the conversation she mentioned I qualified for a free Samsung tablet. I declined and she said she can upgrade the tablet to an Ipad for $50. She stated all I had to do was pay $50 and sign a 2 ye

My name is Amber and I've been an AT&T customer for a very long time. Have you ever been passed around from operator to operator so many times (with no answers, no results) that you begin to feel devalued as a person?By the third or fourth time that a supervisor has hung up on me (sometimes after HO

Currently I have AT&T U-verse, AT&T wi-fi, and AT&T cellular service with 8 active lines within my family.  I pay over $420 every month to them.  And what type of service do I get?  Garbage.  I'm tired of it.  If a manager within AT&T doesn't contact me and solve my previously posted problem within

WHY IS IT THAT EVERYTIME I CALL AND ASK QUESTIONS ABOUT MY BILL I GET RUDE AND DISRESPECTFUL REPRESENTATIVES? THIS TIME THE GUY SAID HE DIDNT HAVE TO GIVE ME HIS NAME OR EMPLOYEE # AND THEN HUNG UP THE PHONE ON ME! I HAVE CHARGES ON MY BILL AND I DONT KNOW WHY THEY ARE THERE BUT WHEN ITS TIME FOR AT

I have a Wireless AT&T account that I pay ON TIME every month to receive such horrible service! I’ve been trying to change my billing cycle for FIVE MONTHS now and have been getting the run-around. Every time I call the wireless service number [(800)-3310500] to request my billing due date to be cha

I made this post just to give this guy props. Ok part that and part to complain about a manager who refused any logic and almost lost a 5 year customer. I called in in April to cancel 2 lines belonging to people leaving the country. I thought it was done and over, but the task was never completed. I

I had a little crack on the corner of my iphone 5s.  Continued to use it for over a year with no problems, no additional damage.  Then the screen cracked and was completely unusable.  I went in to a local, authorized AT&T retail store where I was told I qualified for insurance, but  would have to wa

they lie and ignor me... they dont want to unlock my 2 cell phones...  i paid off everything i owe ZERO... its been over two weeks and i called many many times and all they do is lie lie lie...  and will not unlock my phones.

I had DSL for several years through AT&T.  My account number was 0***********.  It worked well but was obviously overpriced after the year of discounted rate.  In May 2014, I moved and switched to U-Verse.  Huge mistake.    I was told by the online representative and the technician that my DSL would