I just wanted to spend some time sharing with the community my recent experience with AT&T's Customer Service. A couple days ago I realized I was being charged $238 for 12 MB of international data roaming services. It happened I had turned my phone on for a few minutes to text my sister and make sur

I have sent a private message about this twice with no response. I even included my account number and telephone number in the private message. Can you send a replacement U-Verse remote? Some of the buttons are worn out and will no longer work. I also have a retention plan that expires in a few days

I have the wireless unlimited plan .. after having verizon for 25+ years .. I made a tough decision to switch carries do to the money I would save.. If I knew all the trouble I would have an all the wasted time and miles put on my car by visit stores or holding online or the phone..I never would hav

I been trying to speak with anyone in the retention department that has power to help. The supervisors I talk to have no authority either.How do I get someone at at&t that wants to keep our three lines on the phone? Everyone I speak to is oblivious to that notion and keeps offering me cheap products

I recently called customer service and got switched to a retention plan, its been a couple of weeks and my online account still shows I have no plan. I go to view my plan and it shows nothing, the price is 0 for my plan. All I see is my phone installment price and the access fee. Has anyone run into

On May 10, 2017 we went to the local AT&T store to explore getting some better deals as all the special promotions we had expired in April 2017.  We were given an employee's phone connected to Retention, spoke to 'LaShon" (didn't get spelling) who presented some fairly good offers on U-Verse, Intern

I have a hard time understanding the price increases from AT&T. I understood the first year why I could not keep my pricing the same as I was a "NEW" customer to AT&T. Now here I am a year later and I am having to renegotiate this pricing arrangement and again I am being taken advantage of. As a rep

U verse bill keeps on rising. We benefited from a promotion on the 2nd year to keep the monthly rate down. Now, even that promotion expired and Att increase comes along... Called a retention agent and they don't have a new promotion available, however their value offer to retain us is to increase th

I need help, please.  I have been a Business customer wtih PacBell/Cingular/AT&T for decades.  I am having trouble getting help with my plans, and we are ready to move to a different carrier.  I would prefer not to do that.  Is there anyone in AT&T who can assist me?Thanks!

My husband and I moved to Raleigh in June 2014, and naturally, wanted to set up our wireless internet. We decided to go with AT&T, and completed the online process to set up internet access. When we didn’t receive service as scheduled, we called AT&T to find out the status of our service. The AT&T r

To be brief:In late January, I ordered an upgraded of internet 75mbps as we were at 24, and figured it was time for a change. For some reason, the install was cancelled (not locally, but through the online system)  4 times. The call centers informed me it was a technical glitch. My bill went up. Eve

I have spent at least 4 hours between today and yesterday trying to get an issue resolved.  I called with a general question and allowed the agent to trick me into cancelling my iphone order with Apple (with a delivery date of Nov 3) and re-order the phone with her and receive it by 10/24. Of course

I upgraded 3 lines on my wireless account in November 2018 on the AT&T Next plan. I was given 3 pre-paid shipping labels and instructions to return my old devices to AT&T. I shipped all 3 devices via USPS and kept a copy of the tracking numbers and the shipping labels. I tracked the packages

I have spoken with several retention specialists at AT&T in anticipation of my U-Verse rates skyrocketing on 5/27. After being a good customer of AT&T for 11 years, they probably figure they have squeezed everything out of me they can. I am switching to Charter and saving $100 a month for the same (

The only helpful person ever was a customer retention manager in San Antonio, who gave me his direct line, which I cannot find. I believe I have his name and ID (his initials and a four-digit number). I asked another cust-retention manager to message him but he probably didn't even send it. Is there

At&t Not honoring the price I was quoted by another agent.  I called ATT and spoke to a regular person, who's name I didn't get, she finally sent me to retention because there was nothing more she could do.  So I was connected to retention, I assume, a woman named "Debra",  she was a bit short, and

this is 5 days ago, still no call Sill waiting for a supervisor or someone to even honor a committment to call.

I'm a bit disappointed with at&t's lack of attention on customer retention and loyalty. i would l. I would like to know if there are offers out there for current customer (and not adding tv). my bill has doubled since my offer has expired. I would prefer to save the trouble of leaving att until they

Why is it that after 7+ years of being a Uverse customer the customer service and billing no longer works with providing loyal customers with better deals?  Currently to get the package I have of Uverse and internet as a new customer in my same home it would cost me $100.  Currently my bill is ~$160

Moving in with my SO,who already has an established provider (with faster internet i ever received during my 8 years of Att service at my old place).Retention lied, said IF they could provide service to my new address and didn't transfer the service, then I would be charged a cancellation fee! Then,