![FAQ](https://sprcdn-assets.sprinklr.com/485/d59580ca-7cc5-44bf-b695-31118cbe7f78-469984330.png)
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hi I have made a mistake that i had a lg v35awm but it was network locked from att. I wasn't be able to get the unlock code back then but now i have it But the problem is. I have changed it firmware to korean variant and now i cant enter the unlock code So i need an att firmware for LG V35AWM
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
My phone was working until today and now it says I need to unlock my sim number I don’t know it so how do I do it
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Good day! I have prepaid account and I am abroad now. I don't get text messages, I cannot sign in, my password doesn't work, I haven't access to my bank (don't get confirmation codes), and I cannot pay any bills. I am in isolation. How can i ask att&t change my plan for getting messages? Their p
Questions
•
Account & Usage
Accepted Solution
Official Solution
You cannot block them or turn them off
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I’m on an unlocked phone and have the $30/month prepaid plan. Why am I not allowed to change to the 3-month/8gb plan for $99? I get only 2 other plan options I can choose to change to when I am in my account profile. Also, unable to complete a new plan purchase if I select from the website and place
Questions
•
Plans & Features
Accepted Solution
Official Solution
I tried to access my router and sign in with the access code printed on the label. The router will not accept the access code. Anyone out there with a solution? It's a new router.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
The paper I got through the at&t said my bill wasn't supposed to be 75.00 month. But I get my first payment and its 177.75. Why is it so high? And also I paid 97.00 to activate the phone and they want to add it on to my bill when I already paid it
Questions
•
Wireless Account
Accepted Solution
Official Solution
I am unable to retrieve my wireless passcode because the phone is not accessible. A Better Business Bureau complaint has been filed as well as preliminary contact with a law firm to initiate legal action. I wish to retrieve my passcode for the purpose of canceling the wireless plan. AT&
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times. Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a
Questions
•
Apple
Accepted Solution
Official Solution
I’ve been trying to take over of my internet and wireless billing since June of this year. First problem was unified billing (I got help on this forum, non of the ATT reps knew what was that old error we kept getting). We took care of it it almost Two months later I finally was able to transfer wire
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
Did the update w says ago and now my messages won't delete and I'm not receiving. Also my hotspot will not work. How do I undo an update?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
The multitouch does not work correctly, when I use two fingers vertically, that is, one up and the other down, it works, but when I do it horizontally aligned, since I have the option to show touches, you could notice that the small balls move quickly towards the center of the fingers and they becom
Questions
•
Android
Accepted Solution
Official Solution
I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
Att get this (Edited per community guidelines) to stop! Every month I get multi text offering gifts. from different numbers.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
My cellphone word prediction disappear also ny cell pin was chage My pictures keep disapearing Somebody keeps texting me with insults loan aprovals and pick up ups delivery packages horrible videos and mesages are being send to my 15 year and evrebody on The contract keeps getting the sane proble
Questions
•
Samsung
Accepted Solution
Official Solution
I canceled my att internet service. Now I cannot get to email on computer
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I activated a account with at&t wifi Hotspot worked for about a month the I would get a full signal on 12 inch screen but wouldn't connect, called the selling dealer they sent me to at&t , they sent me to uconnect that was in February 2021 I booked marked the at&t subscription web page a
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Due to COVID-19, I've been displaced from the US and have had to return to Brazil on short notice. I'm not able to cancel my autopay because I cant' log in to ATT, and when I request a new password I don't receive the message because I don't have a signal connection on the ATT chip in Brazil. I've a
Questions
•
Account & Usage
Accepted Solution
Official Solution
The "Last" function on the receiver/DVR unit no longer displays the last 5 channels viewed. It immediately reverts to the last channel viewed, only.
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I have forgotten the PIN to my ATT4044O, and I can't seem to find a method of factory resetting it. Could someone walk me through the steps?
Questions
•
Android