I allowed by self to be “baited” by AT&T’s up-sale tactics. I changed my wireless from Verizon with whom I’ve been a very happy customer for many years. The promise of an integrated bill of my television, internet, and wireless service seemed appealing when my home services were started on my newly

I ordered my internet in February and still nothing. They kept pushing back the date of my installation and kept giving me the run around. So today, June 10th, 2019, I decided to chat and ask one of the customer service techs to see what was going on and they told me that I had to put in a whole new

I've had nothing but problems with this "Internet Service" since i've had it. DO NOT USE AT&T IF YOU PLAN ON USING MICROSOFT PRODUCTS, especially an Xbox. Unless you don't mind paying for 18Mbps and only getting 500Kbps. AT&T has cost me a potential $250,000 in just the 9 months i've used this servi

I just had the worst customer service experience of all time.  55 minutes of chat with someone repeatedly saying they had to look at my account...just to end up where we started!  All the time I'm staring at a pop-up offer from AT&T that is cheaper for double the speed than what I am paying....for s

I get constant telemarketing calls (up to 12 a day.) Signed up for the Do Not Call List, filed complaints, contacted AT&T and was guaranteed several times that the calls would stop. Leo S: And this time, I assure you that you will not get the calls anymore.Johnbel: Rest assured that after 24 hours w

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT

It is now a challenge to install At&t Fiber! 3 appointments cancelled and disappeared, yesterday a guy showed up late and said that it will take 3-4 hours for the job so we rescheduled again. After two hours, I️ came back at home for my break, another guy came for do the same work???? !!! So I️ told

My contract with ATT was ending on June 10, 2015. I was rethinking moving on to another carrier. I spoke to a dozen of the retention folks on ATT end and they gave me a good deal of paying $124 on monthly basis. I have email evidence of the plan that was sent to me which states the same final amount

I was promised free install (bay area promotion) numerous blunders on at&t side and they created new work orders that I did not authorize and put on a total of $149 in fees. After literally 4 or more hours on the phone (I can prove it) they finally credited my install fee. Then needed another few ho

Sorry if this is in the wrong area.  Please move it if needed.    Visits to your website are constantly a very slow and painful experience! It's like visiting a company intranet in 1990. It's absolutely horrendous.     I thought that over the years AT&T would eventu

So I’ve ran multiple test on my internet speed... There’s a chance dial up internet might be faster. Does AT&T offer upgraded routers to try and improve connection? They told me I don’t have fiber optics in the area and this is the fastest internet package I could get. I’ll probably have to canc

So I have only had ATT for a month and am already feeling the horrible service.   I moved to a new apartment and ordered Uverse internet and cable. They came on time and installed it fine. But the TV wasn't working. So when I called the company, they said that I only ordered internet (not cable), ev

Called roadside assistance Friday 9-17-17 about my flat tire they said they were looking for someone and they would call me back. Never called me back but not a problem because we got it fix. Fast forward to today 9-19-17 my tire comes off ( obviously it's the tire shop fault) but I call roadside as

This long entry resumes the last 3 hours of my day. These were THE most challenging 3 hours I’ve ever faced on the phone with a Customer Service Department - all for what is pennies to such a large company. They should change the name to AT&T Customer Headache Department. How this company was awarde

We've all been a loyal ATT customer for YEARS. Literally years. It was the biggest mistake we made. Every year they would always add random extra charges. It's like they purposely did shady stuff for us to pay the extra money. 3 years ago we bought the 7plus where they had a "deal", buy one get the